Ryan Josserand
Indianapolis
Summary
Dedicated and dependable professional eager to embark on the next career journey within a reputable organization that values employee growth and high standards. Extensive experience in the hospitality industry has cultivated a diverse skill set, including effective management, teamwork, and problem-solving abilities. A consistent track record of delivering exceptional customer service, combined with an upbeat attitude and innovative mindset, ensures a positive impact in any role. Committed to leveraging transferable skills to contribute meaningfully to a dynamic team environment.
Overview
18
18
years of professional experience
Work History
Manager
Ford's Garage
Avon, IN
03.2025 - Current
- Led team in delivering exceptional customer service, enhancing guest satisfaction and loyalty.
- Developed and implemented operational procedures to streamline kitchen workflows and improve efficiency.
- Managed inventory levels and ordering processes to minimize waste and ensure product availability.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Oversaw scheduling and staffing to optimize labor costs while meeting service demands.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
General Manager
Stone Creek Dining/Cunningham Restaurant Group
Noblesville, IN
10.2021 - 02.2025
- Leading team members and restaurant operations in a $4.5 million/year store
- Payroll, Inventory, Budget, and P/L responsibilities
- Developed seasonal Bar menu changes, and assisting with Food menu
- Responsible for New Hire orientation, training, and scheduling
- Managing and maintaining budgets: Food, Alcohol, Supplies, Labor, etc...
- Utilized social media marketing techniques to help promote sales
- Keeping team morale high, giving praise, and acknowledgement
- Contracted Banquet events
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
Area Manager
Big Lug Canteen/Sahm's Alehouse on the Monon
Indianapolis, IN
10.2015 - 10.2021
- Opened the restaurant as a bartender transitioning to management, leading a team of up to 70 employees
- Responsible for daily sales and labor reports at both units
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Led staff training programs to improve team performance and operational standards.
- Maintaining relationship with all outside vendors
- Created weekly food specials, and seasonal cocktail menus
- Transitioned from a sit down restaurant to an efficient grocery style business, during Covid-19 shutdown
- Oversaw daily operations to ensure optimal workflow and customer satisfaction.
- Developed and implemented training programs for staff to enhance service quality.
- Managed inventory levels, ensuring timely ordering and reducing waste.
Bartender
The North End BBQ
Indianapolis, IN
05.2014 - 10.2015
- Building relationship with the neighborhood locals to create a loyal following
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
Lead Bartender
TOPS'L Beach and Racquet Resort by Wyndham
Miramar Beach, FL
03.2008 - 04.2014
- Promoted to Lead Bartender, boosting beverage sales by {15%} by enhancing cocktail menu and service efficiency
- Enhanced customer satisfaction by {20%} by exceeding guest and owner expectations consistently
- Complete knowledge of all food and cocktail menu recipes
- Assisting other Departments on the resort, as necessary (Kitchen, Security, Beach set up, Tennis instructor)
- Beachfront resort and tennis center
- Supervised bar operations to ensure compliance with health and safety regulations.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
Education
No Degree - Photography
IUPUI
Indianapolis, IN05.1998
Skills
- Organizational skills
- Organizational skills
- Organizational skills
- Organizational skills
- Organizational skills
- Organizational skills
- Organizational skills
- Organizational skills
- Organizational skills
- Organizational skills
KEY ACHIEVEMENTS
- Revenue Increase: Increased annual restaurant revenue by 15% through strategic marketing initiatives and improved customer service.
- Food Cost Reduction: Reduced food cost by 10% through efficient inventory management and negotiated supplier contracts.
- Customer Satisfaction Improvement: Led a team to achieve a 20% increase in customer satisfaction scores over two years.
- Business Model Transformation: Successfully transitioned business model during Covid-19
Timeline
Manager
Ford's Garage
03.2025 - Current
General Manager
Stone Creek Dining/Cunningham Restaurant Group
10.2021 - 02.2025
Area Manager
Big Lug Canteen/Sahm's Alehouse on the Monon
10.2015 - 10.2021
Bartender
The North End BBQ
05.2014 - 10.2015
Lead Bartender
TOPS'L Beach and Racquet Resort by Wyndham
03.2008 - 04.2014
No Degree - Photography
IUPUI