Ryan McNew
Indianapolils,IN
Summary
Dynamic professional with strong multitasking abilities and a focus on customer service. Proven track record in training and operational efficiency, enhancing guest experiences while managing inventory effectively.
Overview
11
11
years of professional experience
Work History
Bartender
Shelby Street Tavern
09.2025 - Current
- Developed and maintained an extensive knowledge of drink recipes and mixology techniques.
- Ensured compliance with health and safety regulations during beverage preparation.
- Managed inventory levels, ordering supplies to minimize shortages and waste.
- Trained new bartenders on service standards and operational procedures.
Server/Bartender
Olive Garden
10.2020 - 10.2025
- Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Collaborated with kitchen staff to streamline order processing and minimize wait times.
- Trained new servers on menu items, service standards, and effective communication techniques for 3 of my 5 years that I actively worked here.
- Managed multiple tables efficiently, ensuring timely service and attention to guest needs.
Server Supervisor
Le Peep (Maple Restaurant)
06.2018 - 04.2020
- Supervised daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored new servers, enhancing team performance and service efficiency.
- Developed staff schedules, optimizing labor resources to meet customer demand.
- Implemented training programs on menu knowledge and customer interaction techniques.
Customer Service Manager
Walmart
02.2018 - 01.2019
- Led customer service team to enhance operational efficiency and improve overall satisfaction scores.
- Developed training programs for new staff, fostering consistent service quality across departments.
- Implemented feedback mechanisms to address customer concerns promptly and effectively.
- Analyzed service metrics to identify trends and drive targeted improvements in customer interactions.
Manager
McDonald's
08.2014 - 02.2018
- Assisted in daily operations to ensure smooth workflow and adherence to company standards.
- Coordinated team activities to promote collaboration and enhance overall productivity.
- Supported management in training new employees on operational procedures and safety protocols.
- Engaged with team members to gather feedback for process improvements and efficiency gains.
Education
Some College (No Degree) - Music Education
Ball State University
Muncie, INHigh School Diploma -
Arsenal Technical H.S
Indianapolis06-2016
Skills
- Strong multitasking
Timeline
Bartender
Shelby Street Tavern
09.2025 - Current
Server/Bartender
Olive Garden
10.2020 - 10.2025
Server Supervisor
Le Peep (Maple Restaurant)
06.2018 - 04.2020
Customer Service Manager
Walmart
02.2018 - 01.2019
Manager
McDonald's
08.2014 - 02.2018
Some College (No Degree) - Music Education
Ball State University
High School Diploma -
Arsenal Technical H.S