RYAN MILLER
New Albany
Summary
Detail-oriented court operations specialist with experience in judicial support, case management, and community corrections. Expert in coordinating court calendars, conducting risk assessments, and ensuring compliance for defendants and offenders. Committed to enhancing judicial processes and improving organizational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Humana
Louisville, KY
06.2025 - Current
- Managed high-volume call queues, maintaining exceptional service standards during peak periods.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated clients on healthcare options, ensuring clear understanding of benefits and services.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives and processes.
- Analyzed customer feedback to identify trends and recommend service improvements for better outcomes.
District Court Case Manager
Commonwealth of Kentucky
Louisville, KY
04.2023 - 03.2025
- Developed and implemented case management plans to support defendants’ needs and connect them with community resources.
- Managed and updated judges’ trial calendars, ensuring accurate scheduling of court appearances and hearings.
- Developed and implemented case management plans addressing defendants’ needs and linking them to community resources.
- Coordinated services among agencies, healthcare professionals, and community organizations to streamline support for defendants.
- Maintained digital and physical filing systems, compiled scheduling lists, and operated office equipment to facilitate efficient court operations.
- Maintained digital and physical filing systems, compiled scheduling lists, and operated office equipment to support daily court operations.
- Contact: Judge A.C. McKay Chauvin (Ret.), Jefferson County Court Administrator
- Work: 502-595-5488 | Cell: 502-262-8814 | Email: ACMChauvin@kycourts.net
Judicial Support Specialist
Commonwealth of Kentucky
Louisville, KY
08.2022 - 04.2023
- Resolved judge inquiries and issues to ensure efficient courtroom operations.
- Maintained accurate records by tracking and documenting interactions in CRM systems.
- Assisted with weddings and completed legal documentation.
- Assisted with weddings and completed required legal documentation.
Case Manager
Floyd County Community Corrections
New Albany, IN
09.2021 - 03.2022
- Conducted IRAS assessments to identify offender needs and assess risk levels for tailored supervision.
- Coordinated evidence-based programming and community resources.
- Met weekly with offenders to review progress and compliance.
- Met weekly with offenders to discuss progress, ensuring adherence to compliance requirements.
- Administered weekly drug tests while monitoring fee payments to support accountability and compliance.
- Set up home detention equipment to ensure compliance with court orders. as ordered by the court.
Administrative Assistant
Floyd County Community Corrections
New Albany, IN
08.2019 - 09.2021
- Administered and observed drug screens, reporting inconsistencies to appropriate authorities to ensure compliance and accountability.
- Processed payments and balanced daily financial records.
- Contacted courts for offender information, maintaining clear communication with justice partners to facilitate case management.
- Managed home incarceration program and daily check-in system for HIP clients, ensuring adherence to program guidelines and client accountability.
- Administered and observed drug screens; reported inconsistencies to appropriate authorities.
Logistics & Customer Support Roles
UPS
Louisville, KY
01.2007 - 01.2018
- Supported TSA customs inspections, ensuring compliance with shipping regulations and smooth operations.
- Resolved lost package issues and created replacement labels, reducing delays in customer shipments.
- Maintained accurate shipping records and updated package information, contributing to efficient logistics management.
- Handled irregular and heavy packages (100+ lbs).
- Managed transportation of heavy packages exceeding 100 lbs to ensure safe delivery.
- Received recognition awards for dedicated service over a 10-year and 5-year period.
Education
Juris Doctor - Law
Purdue University Global
West Lafayette, IN05-2030
Bachelor of Science - Criminal Justice
University of Louisville
Louisville, KY05-2017
Associate of Science - Criminal Justice
Ivy Tech Community College
Sellersburg, IN12-2014
Skills
- Appointment Scheduling
- Customer Relationship Management
- Customer Feedback Analysis
- Legal research
- Client Support Coordination
- Customer relationship management
- Service Improvement Strategies
- Team Collaboration
- Case Management Systems
- Record-keeping
- Legal Research: LexisNexis & Westlaw
Accomplishments
- Pi Theta Kappa Honors Society
- UPS Ten-Year Recognition Award
- UPS Five-Year Recognition Award
Certification
IRAS Certified (Indiana Risk Assessment System)
Timeline
Customer Service Representative
Humana
06.2025 - Current
District Court Case Manager
Commonwealth of Kentucky
04.2023 - 03.2025
Judicial Support Specialist
Commonwealth of Kentucky
08.2022 - 04.2023
Case Manager
Floyd County Community Corrections
09.2021 - 03.2022
Administrative Assistant
Floyd County Community Corrections
08.2019 - 09.2021
Logistics & Customer Support Roles
UPS
01.2007 - 01.2018
Bachelor of Science - Criminal Justice
University of Louisville
Associate of Science - Criminal Justice
Ivy Tech Community College
Juris Doctor - Law
Purdue University Global