Ryan O'Sullivan
Evansville
Summary
Dynamic manager with a proven track record with the Dormie Network, excelling in leadership and communication. Expert in optimizing operations and enhancing guest experiences, while effectively managing staff and budgets. Recognized for adaptability and attention to detail, ensuring seamless service and satisfaction for all members and guests.
Overview
3
3
years of professional experience
Work History
Club Services and Caddie Manager
Victoria National Golf Club
07.2022 - Current
- Oversee and manage bag drop, valet, practice facilities, cart staging, and locker rooms
- Serve as the main point of contact for all members and guests at arrival - preparing guests for a seamless stay and play experience
- Responsible for training and leading a staff that values consistency and hospitality
- Maintain communication with Golf Staff, Food and Beverage, and Concierge to create an exceptional stay and play experience
- Responsible for scheduling outside service staff and assigning caddies based on demand on the golf course and in cottages
- Responsible for monitoring and managing payroll, department budgets, inventory, and ordering for all golf course and locker room supplies
Caddie Manager
Hidden Creek Golf Club
03.2022 - 06.2022
- Responsible for assigning caddie assignments daily
- Served as the main point of contact for 70 caddies
- Introduce caddies to assigned groups while clearly communicating caddie fees and proper procedures to members and guests
- Maintain excellent communication with Golf Staff and Concierge team to ensure all members and guests caddie requests were met
- Verify all member accounts were billed correctly daily for all golf and caddie charges
Club Services Associate
Briggs Ranch Golf Club
01.2022 - 03.2022
- Staged golf carts daily, made sure they were properly stocked for golfers
- Greeted guests upon arrival
- Set driving range and ensured it was stocked with clean golf balls for the entire day
- Handled guests golf clubs and luggage, responsible for making sure guests luggage was moved from the locker room to their assigned cottage
- Communicate with manager and teammates to assist in creating a seamless golf experience
Education
Bachelor of Arts - Business Administration
Stockton University
Absecon, NJ09-2021
Business
Brookdale Community College
Lincroft, NJ09-2019
Skills
- Leader
- Problem solver
- Decision making
- Written and verbal communication
- Adaptability
- Teamwork
Timeline
Club Services and Caddie Manager
Victoria National Golf Club
07.2022 - Current
Caddie Manager
Hidden Creek Golf Club
03.2022 - 06.2022
Club Services Associate
Briggs Ranch Golf Club
01.2022 - 03.2022
Bachelor of Arts - Business Administration
Stockton University
Business
Brookdale Community College
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