Ryan Reed
Indianapolis
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
1
1
year of professional experience
Work History
Sports Information Analyst
Trine University
09.2024 - Current
- Ensured seamless game flow by swiftly updating scores, statistics, and other relevant information on the scoreboard.
- Assisted in troubleshooting technical issues, minimizing downtime during games and events.
- Contributed to the overall success of the event by effectively communicating with team members during high-pressure situations.
- Received positive feedback from event organizers for timely and accurate scoreboard operations.
- Coordinated with announcers and commentators to ensure synchronicity between spoken information and visual displays.
- Improved knowledge of game rules and regulations for various sports, enabling accurate interpretation of scoring data inputs.
Member Service Representative
Crunch Fitness Gym
05.2024 - 08.2024
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Provided guidance to members on how best to use products or services offered by the organization.
- Answered member questions about products and services.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Maintained and assisted in keeping the gym facilities and equipment clean and pristine
Education
Bachelor of Science - Mechanical Engineering
Trine University
Angola, IN05-2028
High School Diploma -
Bishop Chatard High School
05-2024
Skills
- Member retention
- Product Sales
- Service Upselling
- Membership renewals
- Issue Resolution
- Sales strategy
- Complaint Handling
- Customer Support
- Customer Service
- Communication within Co-workers
- Level-Headed
- Determined and hard working
Affiliations
- 2020-2024 Bishop Chatard Soccer Varsity Goalie
- 2020-2024 Bishop Chatard Baseball Varsity First Basemen/DH
Accomplishments
- Mental Attitude Award for Bishop Chatard Soccer
- Trojan Pride Award for Bishop Chatard Baseball
Timeline
Sports Information Analyst
Trine University
09.2024 - Current
Member Service Representative
Crunch Fitness Gym
05.2024 - 08.2024
High School Diploma -
Bishop Chatard High School
Bachelor of Science - Mechanical Engineering
Trine University
Similar Profiles
VITO MANIACIVITO MANIACI
Help Desk Technician at Trine UniversityHelp Desk Technician at Trine University
Brian CrouseBrian Crouse
Adjunct Education Professor at Trine UniversityAdjunct Education Professor at Trine University
Azalya GilliesAzalya Gillies
Professor's Assistant at Trine UniversityProfessor's Assistant at Trine University