Hi, I’m
RYAN RODRIGUES
Sales Leader
Dubai
Summary
Enterprise Leader, offering over 20 years of extensive experience in implementing innovative strategies to enhance customer satisfaction, foster strong relationships with high-net-worth and international clients, and drive repeat business through exceptional service Effectively led sales teams in establishing streamlined processes, implementing quality standards, and fostering a culture of operational excellence Strategy Architect credited with implementation of innovative initiatives to streamline processes and capitalize on organizational growth opportunities Expertise in formulating & benchmarking functional best practices to focus on development to meet present & future goals and mission set by the organization and drive people strategy & organization agenda in coordination with business leaders Successfully trained, coached, and guided contact center teams to achieve high performance levels, while effectively evaluating performance and managing key performance indicators Demonstrated expertise in implementing industry-leading practices, creating standard operating procedures, and utilizing data-driven insights to inform decision-making processes Garnered recognition for optimizing workflow efficiency and driving process improvement initiatives, leading to cost savings and enhanced customer satisfaction People Leader, who has successfully led and motivated team up to 350 members in cross-cultural environment towards growth and success in the organization A strategist and implementer with recognized proficiency in spearheading business to accomplish corporate plans and goals
Overview
20
years of professional experience
2
years of post-secondary education
3
Languages
Work History
Waterways Leisure Tourism Pvt. Ltd.
Regional Head –Sales
03.2023 - 04.2024
Job overview
- Instituting & executing high level operational strategies, making decisions and overcoming complex business challenges using experience-backed judgment, strong work ethics and irreproachable integrity
- Collaborating with Stakeholders while keeping them informed of progress and issues in order to manage expectations on all requirements and deliverables
- Creating & sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst team members
- Actively participating in review meetings with the team to discuss about the progress of work as well as for identifying gaps and suggesting effective solutions for the same
- Partnering with various levels including top management across the organization to develop/ commit resources, communicate global objectives, and produce standards & procedures; facilitated process improvements, efficiency / time saving for business units
- Led a high-performing team of over 300 sales agents, driving exceptional results in a fast-paced B2C contact center environment
- Established ambitious weekly and monthly sales targets, while providing comprehensive training to onboard and empower new direct sales representatives
- Conducted regular assessments of the sales funnel, collaborating with team leaders to establish targets that inspire and drive exceptional performance
- Innovatively devised and implemented a comprehensive tele sales strategy, encompassing sales training, scripting, and accurate sales forecasting
- Ensured the seamless acquisition of new customers, maintaining high standards of quality and volume, while effectively managing daily workflow and optimizing the performance of the telesales team
- Surpassed targets and successfully led a domestic telesales campaign, ensuring a strong on-site call center presence to drive performance, monitor calls, conduct team meetings, execute sales incentives, and optimize workforce and workflow management
- Fostered enduring relationships with key customers, expanding the customer base through effective rapport-building and astute identification of new business opportunities
- Offered hands-on support with CRM and Dialer to inside sales associates, empowering them to generate leads, close deals, and consistently deliver exceptional performance
- Successfully achieved regional sales human resource objectives through effective coaching and counseling, fostering professional growth and driving performance excellence
- Generated comprehensive reports, facilitated productive meetings, and spearheaded the seamless implementation of sales tools and systems to optimize team and distributor performance
Ruparel Realty
Deputy General Manager – Site Head Sales & CRM
06.2021 - 03.2023
Job overview
- Spearheaded a team of 24 sales managers dedicated to marketing and selling in four Kandivali projects
- Worked closely with marketing and strategy team for designing sales strategy
- Managed resources, sales process, and business development activities to achieve objectives
- Reviewed sales funnel for each sales manager and provided guidance to close deals
- Provided training to team members on sales pitch, process, negotiation, and closing deals
- Enabled sales managers to handle end-to-end sales process management
- Broke down team targets and facilitated target achievement throughout the month
- Met customers on a need basis for closure and tracked competitors and market trends
- Oversaw on-site customer experience, ensured updated customer information, and managed inventory status
- Analyzed data, shared reports, and minimized booking cancellations
- Managed broker accounts and assisted the team with complex sales negotiations
- Prepared sales plans/forecasts and executed sales and marketing strategies
- Mentored the sales team, conducted appraisals, and ensured excellent performance
- Prepared and maintained MIS reports and monthly sales reports for management
- Identified and developed new streams for revenue growth and maintained customer relationships
- Resolved day-to-day issues within the team
The Guardians Real Estate Advisory
Sr Manager – Sales
06.2019 - 06.2021
Job overview
- Achieved successful sales closures for various projects, such as Eastern Bay, Vasant Oasis, and Godrej Urban
- Fostered & nurtured robust customer relationships by employing effective communication & relationship management strategies
- Partnered with the marketing and strategy team to develop and execute innovative sales strategies
- Acted as the company's representative in diverse events and exhibitions, driving the promotion of company projects
- Spearheaded a 15-member sales team, delivering coaching, mentoring, and motivation to drive individual and team performance towards target achievement
- Assumed a pivotal role in the successful launch of four projects, conducting comprehensive competition analysis and executing impactful market activation strategies
- Surpassed sales targets, generating approximately 200 Cr in business revenue
Lodha Group Pvt Ltd
Deputy Manager – Sales
03.2015 - 06.2019
Job overview
- Accountable for the sale of residential projects and meeting monthly targets assigned to the respective projects, including Lodha Upper Thane, Lodha Amara, Palava, Belmondo, and Splendora
- Cultivated and nurtured relationships with the entire assigned customer base, ensuring continuous engagement throughout the customer lifecycle and actively seeking client referrals
- Fostered robust relationships with both local and international property consultants
- Oversaw the entire customer lifecycle, from the initial sale to the final possession, ensuring customer satisfaction & loyalty
- Provided post-possession assistance to customers, including lease options
- Accountable for meeting monthly targets for registration & collection, contributing to approximately 300 Cr in sales revenue
JP Morgan Chase Pvt. Ltd.
Team Leader & Advisor
01.2006 - 03.2015
Job overview
- Led and supervised a high-performing team, overseeing critical functions such as card activation, customer care, litigations, and collections, resulting in exceptional resolution rates and heightened client satisfaction
- Successfully acquired comprehensive expertise across diverse business modules within the credit card services domain through rigorous cross-training initiatives
- Consistently achieved an impressive 98% resolution rate for escalations, significantly enhancing overall client satisfaction by 17%
- Proactively analyzed trends to identify key call drivers & successfully implemented targeted strategies to mitigate their impact
- Displayed exceptional proficiency in effectively managing strategic training initiatives, client relationships, & TAT management
- Successfully executed performance improvement plans for underperforming team members, leading to a remarkable enhancement in overall team performance
- Consistently upheld stringent SLAs, quality benchmarks, and compliance requirements with an exceptional adherence rate of over 95%
- Orchestrated and guided cross-functional teams across the card activation site, resulting in outstanding VRU survey ratings
Sitel India Pvt Ltd
Customer Support Advisor & Relief Trainer
02.2004 - 01.2006
Job overview
- Managed customer support for Dell Computers, GMAC Insurance, and Trainlink
- Received the Best Quality Award in July 2004 for exceptional performance
- Promoted within 5 months for outstanding performance and dedication
- Provided assistance and coaching to new hires
- Monitored and audited data, reporting findings to the training manager
- Collaborated with the technical support department, exceeding performance and knowledge expectations
- Managed client queries, provided effective solutions, and built strong customer relationships
Education
Narsee Monji Institute of Management StudiesMumbai, India
MBA from Human Resource Administration
01.2023 - Current
Skills
Sales Strategy Design
Personal Information
Date of Birth: 12/02/83
Awards And Accolades
- Best Performer in overall Sales and CSAT, Sitel India, 01/04 - 12/06
- Best Performer in overall Sales and CSAT, JP Morgan Chase, 01/06 - 12/08
- Employee of the Year, JP Morgan Chase, 12/12
- Star of the team, Lodha Group, 01/19 - 12/20
- Best Sales Manager, Guardians Real Estate Advisory, 03, 03/22
- Special Recognition Award for exemplary performance at Customer Retentions
Timeline
Regional Head –Sales
Waterways Leisure Tourism Pvt. Ltd.
03.2023 - 04.2024
Narsee Monji Institute of Management Studies
MBA from Human Resource Administration
01.2023 - Current
Deputy General Manager – Site Head Sales & CRM
Ruparel Realty
06.2021 - 03.2023
Sr Manager – Sales
The Guardians Real Estate Advisory
06.2019 - 06.2021
Deputy Manager – Sales
Lodha Group Pvt Ltd
03.2015 - 06.2019
Team Leader & Advisor
JP Morgan Chase Pvt. Ltd.
01.2006 - 03.2015
Customer Support Advisor & Relief Trainer
Sitel India Pvt Ltd
02.2004 - 01.2006
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