Ryan Rosario DCosta
Business Development Manager
Goregaon East,Mumbai/ Maharashtra
Summary
Accomplished Business Development Manager with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues.
Overview
15
15
years of professional experience
Work History
Business Development Manager
Pro-Virtual Aus
11.2023 - 03.2024
- Handling a portfolio of more than 2500 clients spread over Australia
- Outbound and inbound sourcing call relationship plus maintenance of regular business through references
- Target clients are Chartered Accountants, Financial Planner, Fund Managers, Tax & Accounting admin services etc
- Coordinating with the backend/Operations training team to ensure services from the resource are up to the mark.
Business Development Manager
Offshore Teams
04.2023 - 10.2023
- Handling a portfolio of more than 4000 clients spread over Australia
- Target clients are Chartered Financial Planner, CA firms, IFA across Australia
- Liaising with clients, providing them complete assistance with their daily, weekly, monthly activities pertaining to Book Keeping, Payroll, Tax & Accounting admin services etc
- Coordinating with the backend/Operations training team to ensure services from the resource are up to the mark.
Manager - Client Engagement & Retentions
Befree Resourcing LLP
09.2020 - 04.2023
- Handling a portfolio of more than 2500 clients spread over Australia and United Kingdom
- Target clients are Financial Planners, Financial Advisers, Chartered Financial Planner, CA, IFA across both countries
- Liaising with clients, providing them complete assistance with their daily, weekly, monthly activities pertaining to Retirement planning, Financial Planning, Superannuation, SMSF, Book Keeping, Tax & Accounting admin services etc
- Coordinating with the backend/Operations training team to ensure services from the resource are up to the mark.
Team Leader - Back Office
Health Total by Anjali Mukerjee
07.2019 - 03.2020
- Ensuring all leads are uploaded on a daily basis on the dialer
- Delegating/fair distribution of specific leads to the team
- Coordinating with the Marketing team for the release of fresh leads
- Filtering the raw data on a weekly basis to ensure proper churn is done via the dialer
- Attend weekly reviews with HOD, GM to study the team graph and discuss strategies to increase sales revenue.
Relationship Manager
Synovate Star Commercial Broker LLC (UAE)
05.2016 - 12.2018
- Performing as a key contact point for a portfolio of clients dealing with routine matters throughout a range of services
- Collaborating with various Banking Divisions to assist clients in accomplishing wealth management objectives
- Developing and maintaining a professional understanding of the customer base to assist in deepening current relationships.
Senior Relationship Officer
National Bank of Fujarah (UAE)
12.2014 - 03.2016
- Performing as a key contact point for a portfolio of clients dealing with routine matters throughout a range of services
- Collaborating with Corporate Banking Division to assist clients in accomplishing wealth management objectives
- Developing and maintaining a professional understanding of the customer base to assist in deepening current relationships.
Relationship Officer
Commercial Bank International (UAE)
06.2014 - 12.2014
- Working with clients to help them make the right decisions with their accounts and explain the financial services offered to them
- Identifying possible sales opportunities and generating new business
- Discussing clients' financial needs and keeping records
- Researching the latest products and regulations to stay updated with the competitive market.
Mortgage Advisor
Mashreq Bank PJSC (UAE)
02.2013 - 04.2014
- Advising clients on the property purchase process
- Explaining the different types of mortgages and repayments
- Offering mortgage options for clients to choose from
- Selling related financial products
- Helping customers complete mortgage applications
- Meeting sales targets
- Dealing with real estate agents and mortgage lenders.
Personal Banking Advisor
Mashreq Bank PJSC (UAE)
03.2011 - 01.2013
- Obtaining client information and determining eligibility
- Adhering to policies and informing clients about procedures
- Managing day-to-day tasks and assigning daily targets to the team
- Updating job knowledge and accomplishing sales goals.
Customer Relations Advisor
Vodafone Hutchison Australia
10.2008 - 12.2010
- Acting as the first point of contact for customers
- Dealing effectively with requests, answering queries, and taking responsibility for processing each enquiry
- Contacting customers in accordance with agreed procedures
- Maintaining accurate and up-to-date records
- Providing clerical and administrative duties as required.
Education
Bachelor of Commerce - undefined
Mumbai University
Skills
Client Engagement
Customer Service & Retentions
Team player
Relationship Building
Excellent time management skills
Conflict management
Public speaking
Activities
- Cricket
- Physical Training
- Travel
Languages
Marathi
Advanced (C1)
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Business Development Manager
Pro-Virtual Aus
11.2023 - 03.2024
Business Development Manager
Offshore Teams
04.2023 - 10.2023
Manager - Client Engagement & Retentions
Befree Resourcing LLP
09.2020 - 04.2023
Team Leader - Back Office
Health Total by Anjali Mukerjee
07.2019 - 03.2020
Relationship Manager
Synovate Star Commercial Broker LLC (UAE)
05.2016 - 12.2018
Senior Relationship Officer
National Bank of Fujarah (UAE)
12.2014 - 03.2016
Relationship Officer
Commercial Bank International (UAE)
06.2014 - 12.2014
Mortgage Advisor
Mashreq Bank PJSC (UAE)
02.2013 - 04.2014
Personal Banking Advisor
Mashreq Bank PJSC (UAE)
03.2011 - 01.2013
Customer Relations Advisor
Vodafone Hutchison Australia
10.2008 - 12.2010
Bachelor of Commerce - undefined
Mumbai University