Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Ryan Carvalho

Ryan Carvalho

Goa

Summary

A strategy-oriented and seasoned IT Professional, (BE, MBA) and with over 23 years of rich and extensive experience, including in senior management roles, involving Management & Consulting experience.

Executive Leadership in the IT Services Delivery function along with IT Enterprise Solutions delivery, IT Operations, Program & Project management, Developing and executing Solution & Strategic plans, Business Process Improvement and more, in India & International markets

Overview

20
20
years of professional experience
4
4
Certifications

Work History

Director & Principal Consultant

EVOLVE IT STRATEGIES
09.2016
  • Leading between 4 to 25 resources, to provide Technology Consulting & Business Advisory services for Government &
  • Industry
  • Directing focus on delivering enterprise IT solutions as well as Project & Program Management
  • Conceiving & establishing Co-Working & Technology incubators, delivering a range of enterprise IT Solutions at the same time arranging to deliver project to various clients
  • Driving creation & implementation of enterprise IT solutions, depending on client requirements, including business process improvement & optimisations and providing Technology & Business Consulting services
  • Delivering solution & services through following Clients - the Government of Goa, The Dempo Group, Economic
  • Development Corporation of Goa, Geno Pharmaceuticals, Estillo Moderno Realty, Hilton Doubletree, The Pai Kane
  • Group among others
  • Executing Projects for - setting up & scaling offshore IT Services, ERP & Enterprise systems, Business process improvements projects and others.

Chief Technology Officer

INIXIA
, USA
03.2020 - 08.2021
  • Accountability: Reported to the CEO and led a team of 7 resources, first as Vice President-Professional Services (IT) and then as the
  • CTO, as a part of the start-up team
  • Led the conception & development of multiple iterations of the technology platform of the organization, including
  • Content delivery, Training, Community Management and internal operations
  • Enabled the organization to professionalize and transform Global Business Services through Training, Certification &
  • Advisory services
  • Defined the Platform Technology strategy as well as developed same, drove remote technology teams and managed vendor contracts
  • Directed development & optimization of Operations processes, service delivery mechanisms, client Relationship,
  • Documentation and working with multiple teams, across countries and time zones
  • Achievements: Developed & scaled IT Services team from scratch Enabled delivering a high quality of customer experience to early customers, despite early stage startup constraints Contributed as a key resource in creating the content library of learning material, SOPs etc
  • For the organization
  • Managed company-level architecture, platform and data configuration processes and implementation protocols.

Chief Technology Officer - CTO

REMOTE SOFTWARE SOLUTIONS LTD
06.2014 - 08.2016
  • Accountability: Reported to the CEO and led a team of 70 (65 in India & 5 in UK) resources to establish & scale up the technology & operations capabilities, for both India and the UK
  • Developed the team from a 5 member team, to a full-fledged Professional IT Services Organization (of 70 resources team) within 18 months
  • Led the adoption of Agile methodologies by our project teams, as well as by some of the teams of our clients
  • Drove development of standards for Project Governance, Capacity planning for staffing & infrastructure,
  • Communication & Budget tracking, and more
  • Recruited and attracted all Senior Talent in India and the UK to help build out and manage the growth of the
  • Organisation and capabilities
  • Enabled attraction of Senior talents to move to Goa, India, to help scale up the services of the organization
  • Developed business solutions for the specialized requirements off the clients' and implemented a range of initiatives for Sales, Business Development & Client Relationship management
  • Instrumental in all larger Client deals, as well as ensured excellent ongoing Client Relationships across the UK &
  • Europe
  • Conceived & built processes, infrastructure and technology capabilities to provide the required levels of Software &
  • Infrastructure support services to Enterprise clients in the UK and Europe
  • Achievements: Achieved & maintained ISO 9001 & 27001 certifications Improved technology capabilities so as to be preferred IT Services vendors, for 2 of the largest Legal firms of UK

Chief Information Officer

PAI KANE GROUP OF COMPANIES
07.2012 - 05.2014
  • Led a team of 8 resources, reporting to the CMD, for delivery of IT Services across the organization and for multiple geographies
  • Established & scaled up professional IT Shared Services operations, leading several initiatives to upgrade the capabilities of the group, with extensive use of open source
  • Conceived and developed business solutions for the business needs of the Group, including cloud hosted solutions, to deliver the required business benefits, within budget constraints
  • Further implemented Open Source based ERP solutions and consolidation of disparate email solutions to a centrally managed Cloud hosted Open Source Zimbra Collaboration Server
  • Provided Program Management & Project Governance of the complex projects along with other ongoing projects
  • Achievement: Consolidated disparate systems & technologies to improve service delivery & maintainability Acted as an early mover into Cloud Hosted infrastructure in the Goa technology & industrial environment in 201

Co-Founder & Principal Consultant

ENGAGEMENTS, Brightway Consultancy
07.2010 - 11.2012

Head – PMO IT

UNION PROPERTIES GROUP
DUBAI
04.2006 - 05.2010
  • Reported to the CIO and led a team of 6 resources for initiation & management of Project Management Office for delivery of Shared Professional Services
  • Further, defined & planned Group IT Strategy, for solution planning & acquisition based on medium and long term strategic goals of the organization
  • Mentored PMO Project Managers & coordinators, guiding them on project methodology & project strategies
  • Achievements: Created the PMO, its processes and systems, from ground up Delivered 2 high stakes systems – ERP & PMS, within tight deadlines & several constraints

Sr. Manager

VERTSCAPE Inc
Dubai
03.2004 - 04.2006

Project Manager

EMIRATES
Dubai
04.2003 - 03.2004

Manager - Projects/Sr. Systems Engineer

GTFS
Dubai
06.1999 - 04.2003

Asst. Manager

Gulfnet Communications
06.1998 - 06.1999

Education

M.B.A - Marketing

Goa Business School, Goa University

B.E - Computer

Goa Engineering College

Skills

Productsundefined

Certification

Certified Project management Professional (PMP)

Affiliations

o PMI Member o Chairman-IT, Goa Chapter, Indo-American Chamber of Commerce

Timeline

Chief Technology Officer

INIXIA
03.2020 - 08.2021

Director & Principal Consultant

EVOLVE IT STRATEGIES
09.2016

Chief Technology Officer - CTO

REMOTE SOFTWARE SOLUTIONS LTD
06.2014 - 08.2016

Chief Information Officer

PAI KANE GROUP OF COMPANIES
07.2012 - 05.2014

Co-Founder & Principal Consultant

ENGAGEMENTS, Brightway Consultancy
07.2010 - 11.2012

Head – PMO IT

UNION PROPERTIES GROUP
04.2006 - 05.2010

Sr. Manager

VERTSCAPE Inc
03.2004 - 04.2006

Project Manager

EMIRATES
04.2003 - 03.2004

Manager - Projects/Sr. Systems Engineer

GTFS
06.1999 - 04.2003

Asst. Manager

Gulfnet Communications
06.1998 - 06.1999

M.B.A - Marketing

Goa Business School, Goa University

B.E - Computer

Goa Engineering College

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Ryan Carvalho