Ryan Francis Dsilva
Business Analyst
London
Summary
Professional Summary
10+ years of professional experience in IT industry, specializing as Business Analyst within the SWIFT Payments space, currently working as Vice-President within the SWIFT Payments space at Goldman Sachs.Experience of collaborating closely with stakeholders to understand their objectives, gathering requirements, designing solutions, ensuring alignment between business goals and project deliverables, and analyzing processes to identify opportunities for improvement.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Vice President-SWIFT Payments Engineering
Goldman Sachs
03.2021 - Current
- Requirement Gathering: Collaborate with stakeholders, including clients, to understand their business objectives, needs, and requirements. This involves conducting interviews, workshops, and surveys to gather relevant information.
- Process analysis and description work,Production of project deliverables (Analysis and functional testing)
- Analysis and Documentation: Analyze gathered requirements to identify gaps, inconsistencies, and opportunities for improvement. Document business processes, workflows, and requirements in a clear and structured manner using tools like use cases, user stories, flowcharts, and business process models.
- Data Analysis: Collect and analyze data to identify trends, patterns, and insights that can inform business decisions. This may involve using statistical analysis, data visualization tools, and querying databases to extract relevant information.
- Solution Design: Collaborate with stakeholders and development teams to design solutions that meet business requirements and align with organizational goals. This may involve creating functional specifications, wireframes, and prototypes to illustrate proposed solutions.
- Communication and Collaboration: Serve as a liaison between business stakeholders and technical teams, translating business requirements into technical specifications and vice versa. Facilitate communication and collaboration among cross-functional teams to ensure alignment and consensus on project objectives and deliverables.
- Risk Assessment: Identify potential risks and challenges associated with proposed solutions and business processes. Work with stakeholders to develop risk mitigation strategies and contingency plans to address potential issues and ensure project success.
- Quality Assurance: Define test scenarios and acceptance criteria to ensure that deliverables meet quality standards and fulfill business requirements. Collaborate with QA teams to conduct testing and validation activities throughout the project lifecycle.
- Continuous Improvement: Monitor project progress and performance metrics to identify areas for improvement and optimization. Recommend process enhancements, best practices, and technology solutions to drive efficiency and innovation within the organization.
- Training and Support: Provide training and support to end-users to ensure successful adoption and utilization of implemented solutions. Create user guides, training materials, and documentation to facilitate knowledge transfer and enable users to effectively leverage new systems and processes.
- Change Management: Assist in managing organizational change by anticipating and addressing potential resistance to new initiatives, systems, or processes. Develop change management plans and communication strategies to promote awareness, engagement, and buy-in from stakeholders throughout the change process.
- Participation in meetings with business/IT teams and writing reports,Tracking deliverables, Participation in the development of test plans, including integration testing.
Systems Operations Senior Analyst
Wells Fargo
11.2015 - 02.2021
- Quality Assurance: Establish test scenarios and acceptance criteria to ensure that deliverables meet quality standards and fulfill business requirements. Collaborate with QA teams to conduct testing and validation activities throughout the project lifecycle.
- Requirement Gathering: Work closely with stakeholders, including clients, to grasp their business objectives, needs, and requirements. This entails conducting interviews, workshops, and surveys to collect pertinent information.
- Process Analysis and Documentation: Analyze gathered requirements to pinpoint gaps, inconsistencies, and areas for improvement. Document business processes, workflows, and requirements clearly and systematically using tools such as use cases, user stories, flowcharts, and business process models.
- Data Analysis: Gather and analyze data to identify trends, patterns, and insights that can guide business decisions. This might involve employing statistical analysis, data visualization tools, and querying databases to extract relevant information.
- Solution Design: Collaborate with stakeholders and development teams to devise solutions that meet business requirements and align with organizational goals. This could entail creating functional specifications, wireframes, and prototypes to illustrate proposed solutions.
- Communication and Collaboration: Act as a liaison between business stakeholders and technical teams, translating business requirements into technical specifications and vice versa. Foster communication and collaboration among cross-functional teams to ensure alignment and consensus on project objectives and deliverables.
- Risk Assessment: Identify potential risks and challenges associated with proposed solutions and business processes. Collaborate with stakeholders to devise risk mitigation strategies and contingency plans to address potential issues and ensure project success.
Associate-SWIFT Application Support
Synechron Technologies
03.2013 - 11.2015
- Support and maintenance for various SWIFT components, including Alliance Access, Alliance Gateway, Alliance Messaging Hub, SIDE, and in-house SWIFT applications like SWIFT Tibco Hub, SWIFT Smart Router, and SWIFT Business Services.
- Primary point of contact for SWIFT applications and were responsible for managing the bank's SWIFT environment, maintaining constant communication with clients regarding SWIFT maintenance and releases.
- Focused on effective documentation, creating and updating technical and process-related documents for internal reference.
- Responsibilities included analyzing and resolving production issues across multiple SWIFT components, managing incidents using ticketing tools, conducting health checks, monitoring production servers, ensuring timely backups, and generating monthly reports detailing incidents and changes.
Education
Bachelor of Science - Computer Engineering
Padre Conceicao College of Engineering
Goa 07.2008 - 07.2012
Skills
SWIFT payments
Alliance Messaging Hub
SWIFT Alliance Access
Linux
Oracle
SQL
Python
Java
HTML
Microsoft Excel
Microsoft Office
Tableau
Certification
ITIL Foundation Certification
Timeline
Vice President-SWIFT Payments Engineering
Goldman Sachs
03.2021 - Current
Systems Operations Senior Analyst
Wells Fargo
11.2015 - 02.2021
Associate-SWIFT Application Support
Synechron Technologies
03.2013 - 11.2015
Bachelor of Science - Computer Engineering
Padre Conceicao College of Engineering
07.2008 - 07.2012