Rylee Roberts
Indianapolis
Summary
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Insomnia Cookies
10.2025 - Current
- Supervised daily operations to ensure efficient production and service delivery.
- Resolved customer complaints and feedback, improving overall satisfaction rates.
- Maintained compliance with health and safety regulations in all operational areas.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented efficient inventory management practices to minimize waste.
- Coordinated cookie preparation and packaging processes for optimal quality control.
- Efficiently processed cash transactions using point-of-sale systems while maintaining cash register accuracy throughout shifts.
Shift Lead
United Dairy Farmers
07.2025 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
- Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies
- Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
- Prepared and cooked food items according to recipes, ensuring quality and consistency
- Handled and stored food products properly to prevent contamination or spoilage
- Scooped and served ice cream to customers, ensuring accurate portion sizes and presentation
- Maintained cleanliness of the ice cream shop, including wiping down counters, tables, and equipment
- Prepared various ice cream treats such as sundaes, milkshakes, and floats according to customer preferences
Crew Member
Office of Franchisee of Dunkin' Donuts & Baskin Robbins
06.2023 - 08.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Front Desk Assistant
Butler University
08.2024 - 01.2025
- Experience in helping students with many different questions regarding packages, rooms, keys, etc.
- Routing and storing packages and important mail, as well as handling election ballots.
Education
Exploratory Natural Sciences - Enrolled
Butler University
Indianapolis, IN12.2025
Biology - Student
St John's University
New York, NY01.2023
Skills
- Communication skills
- POS (3 years)
- Barista experience (3 years)
- Basic math
- Customer service (3 years)
- Food service (e years)
- Packaging
- Cash handling (3 years)
- Stocking (3 years)
- Cash register (3 years)
- Goal oriented
- Customer service
- Decision-making
- Complex Problem-solving
- Analytical thinking
- Processes and procedures
- Waste reduction
Certification
Food Handler Certification
Awards
Scholastic Excellence, June 2022, Scholarship awarded to those with a GPA of 3.8 and higher.
Timeline
Supervisor
Insomnia Cookies
10.2025 - Current
Shift Lead
United Dairy Farmers
07.2025 - Current
Front Desk Assistant
Butler University
08.2024 - 01.2025
Crew Member
Office of Franchisee of Dunkin' Donuts & Baskin Robbins
06.2023 - 08.2025
Exploratory Natural Sciences - Enrolled
Butler University
Biology - Student
St John's University