Ryna Vinaya Natasha Pereira
Senior relationship manager
Dubai
Summary
Outstanding banking management with extensive experience in developing client relationships through business development and strategic planning. I am currently seeking a position in a company that would hone my skills and invest in my professional growth 6 years of experience in Banking Industry, mainly Retail and Corporate Customer Relationship and Service Management. Extensive knowledge in a gamut of functions ranging from Branch Operations, sales and Customer Service. Excellent interpersonal skills & the ability to grasp new concepts & utilize them in a productive manner.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Senior Business Relationship Manager
Standard Chartered Bank
01.2022 - Current
- Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention.
- Built rapport with prospective clients through effective networking events, conferences, and industry gatherings.
- Utilized advanced financial analysis techniques to accurately assess client needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Implemented strategies to increase customer service satisfaction ratings.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Senior Deputy Manager (Team Leader)
ICICI BANK LTD
01.2021 - 01.2022
- Proactively resolved escalations from dissatisfied customers, ensuring timely resolutions that promoted brand loyalty and repeat business.
- Drove team revenue totals by bringing in top sales numbers.
- Developed high-performing sales team by providing ongoing training, feedback, and support.
- Increased customer satisfaction by streamlining service processes and enhancing communication channels.
- Achieved top-ranking sales numbers within the organization by cultivating strong relationships with key accounts.
Deputy Manager
ICICI BANK LTD
01.2019 - 01.2021
- Providing service and processing transactions of Private Banking Group clients of Koramangala Region.
- Worked in a branch with book size of more than 5000cr.
- Building relationship with Managed Clients and Provide services wherever required.
- Customer Relationship, Monitoring Sales and efficiently providing Privilege Banking Services to Privilege, Wealth and HNI (High net worth) customers.
- Ensures high levels of customer service orientation and application of bank policy.
- Experience in daily branch banking operations.
- Handles tools related to wealth creation such as Mutual funds and insurance (ULIP).
- Ensure top class service and customer satisfaction in all touches points.
Education
MASTER OF BUSINESS MGMT -
ST. Aloysius College
Mangalore, Karnataka 01.2016 - 01.2018
BACHELOR OF COMMERCE - undefined
ST. Aloysius College
Mangalore, KarnatakaPRE UNIVERSITY - undefined
ST. Agnes College
Mangalore, KarnatakaSSLC - undefined
ST. Joseph Convent Girls High School
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Operations management
- Critical thinking
- Client engagement
- Workload management
- Problem solving
- Customer relationships
Certification
IRDA (Insurance Regulatory and Development Authority) certified
Timeline
Senior Business Relationship Manager
Standard Chartered Bank
01.2022 - Current
Senior Deputy Manager (Team Leader)
ICICI BANK LTD
01.2021 - 01.2022
Deputy Manager
ICICI BANK LTD
01.2019 - 01.2021
MASTER OF BUSINESS MGMT -
ST. Aloysius College
01.2016 - 01.2018
BACHELOR OF COMMERCE - undefined
ST. Aloysius College
PRE UNIVERSITY - undefined
ST. Agnes College
SSLC - undefined
ST. Joseph Convent Girls High School
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