Rytham Garg
Delhi
Summary
Results-driven and highly organized consultant with extensive experience in implementing complex software solutions and driving seamless client adoption. Skilled at managing cross-functional teams, optimizing processes, and delivering impactful outcomes in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Implementation Consultant
Sprinklr
04.2022 - Current
- Solutionized and implemented omnichannel customer experience platforms—including IVR, voice, email, chat, and social media—for 15+ Fortune 500 clients
- Trained and onboarded 10,000+ customer support agents across global teams, driving successful adoption of Sprinklr platforms and ensuring consistent product usage and performance.
- Developed and deployed over seven advanced chatbots, integrating knowledge bases, GPT, Meta product catalogs, and client APIs to facilitate customer self-service, resulting in a reduction of agent-handled queries by more than 40%.
- Led onboarding and mentorship for 5 new hires, streamlining their integration into project teams and accelerating their readiness from 1.5 months to 3 weeks through structured training and proactive leadership.
- Created and maintained a centralized tracking document for Crit Sit (Critical Situation) projects, enabling leadership to proactively monitor progress, mitigate risks, and ensure client retention.
- Partnered strategically with the sales team to identify and capitalize on upsell opportunities, contributing to over $1M in incremental revenue across key client accounts.
Software Engineer Intern
MetaDesign Solutions
04.2019 - 07.2019
- Analyzed and debugged software issues in the PICARO ENGLISH application, conducting quality assurance for approximately 100 reported bugs to improve system reliability and user experience.
- Assisted in developing and maintaining comprehensive technical documentation of over 50 pages, including user manuals and system specifications.
- Participated in code reviews to ensure compliance with coding standards and promote best practices across the development team.
Data Analyst Intern
Gujarat Environmental Management Institute
05.2018 - 07.2018
- Conducted data interpretation and statistical analysis for Sabarmati River water quality assessment, identifying key environmental insights.
- Leveraged Python libraries (NumPy, Pandas) to efficiently manipulate and process complex environmental datasets.
- Proposed and developed an innovative water quality assessment method using image processing techniques, enhancing accuracy and efficiency.
Software Development Intern
Viacom
06.2017 - 08.2017
- Collaborated with cross-functional teams to gain exposure and implement new features using JavaScript, React, and RESTful APIs.
- Partnered with team members to learn best practices in software design.
- Gained hands-on experience with content management systems and video streaming technologies.
Education
Bachelor of Engineering - Chemical Honors
Birla Institute of Technology and Science, PILANI Campus
Skills
- Technical & Analytical: Software Implementation, Solution Design, Scripting (Groovy), API Testing (Postman), UI/UX Collaboration (Figma)
- Project & Process Management: Project Documentation, Change Management, Quality Assurance
- Leadership & Communication: User Training & Onboarding, Technical Leadership, Client Relations, Stakeholder Communication, Problem Solving
Certification
- Predicting House Prices With Regression Using Tenser flow
- Successful Negotiation: Essential Strategies and Skills
- Costumer Analytics
- Neural Networks and Deep Learning
- JAVA Foundation With Data Structures
- Citi APAC Investment Banking Experience
Timeline
Senior Implementation Consultant
Sprinklr
04.2022 - Current
Software Engineer Intern
MetaDesign Solutions
04.2019 - 07.2019
Data Analyst Intern
Gujarat Environmental Management Institute
05.2018 - 07.2018
Software Development Intern
Viacom
06.2017 - 08.2017
Bachelor of Engineering - Chemical Honors
Birla Institute of Technology and Science, PILANI Campus
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