S
Murshidabad
Summary
Goal-oriented CRM Consultant successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
5
5
years of professional experience
Work History
CRM Consultant
Acumant
Bengaluru
08.2021 - Current
- Identified needs of customers promptly and efficiently.
- Collected, tracked and evaluated current business and market trend data.
- Maintained library of model documents, templates or other reusable knowledge assets.
- Managed diverse projects for data capture, storage and forecast analysis.
- Configured roles, profiles, security settings, page layouts, workflow rules, validation rules., in order to optimize the functionality of a Customer Relationship Management system.
- Researched best practices for integrating third-party applications into an existing Customer Relationship Management environment.
CRM Consultant
Pramitisoft Private Limited
Bengalore
07.2019 - 07.2021
- Developed and implemented CRM strategies to improve customer experience.
- Analyzed customer data to identify trends and opportunities for improvement.
- Coordinated with internal teams to ensure smooth transition from legacy systems to new CRM solutions.
- Assisted in the development of custom workflows within existing CRM systems.
- Facilitated meetings between stakeholders to discuss business requirements for implementing new CRM technologies.
- Identified areas for improvement in existing processes and procedures related to customer relationship management activities.
- Researched best practices for integrating third-party applications into an existing Customer Relationship Management environment.
- Configured roles, profiles, security settings, page layouts, workflow rules, validation rules., in order to optimize the functionality of a Customer Relationship Management system.
Education
MTech - Data Science & Engineering
Birla Institute Technology & Science
Rajasthan,India09-2023
BTech - Information Technology
Calcutta Institute of Engineering & Management
Kolkata,India08-2016
Skills
- Communication and presentation
- Project management abilities
- Business Analysis
- Strategic Planning
- Workflow Analysis
- Risk Assessment
- Specifications Documentation
- Requirements Analysis
- Problem-solving abilities
- Technical Design Documentation
- Time Management
- Business Requirements
Affiliations
- Sports person, love to play cricket and table tennis.
- Cooking
Accomplishments
- Employee of the Quarter.
- Special Appreciation Award.
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
CRM Consultant
Acumant
08.2021 - Current
CRM Consultant
Pramitisoft Private Limited
07.2019 - 07.2021
MTech - Data Science & Engineering
Birla Institute Technology & Science
BTech - Information Technology
Calcutta Institute of Engineering & Management
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