S. Aishwarya CSPO

• Directed cross-border PMO operations and comprehensive service management initiatives across an international cross-border portfolio of over 150 active client engagements.
• Engineered a re-designed data-validation workflow for a major PMO process evaluation, reducing structural
documentation defects significantly from 70% to 55%.
• Developed and deployed an optimized, reusable hour-utilization tracking model that cut process cycle times from
2.5 hours down to 1.5 hours per tracking cycle.
• Orchestrated alignment with Finance, HR, and IT corporate stakeholders on cross-border onboarding and system
provisioning frameworks, accelerating business timesheet compliance from 70% to 98% in 8 months.
• Maintained rigorous portfolio governance standards, ensuring over 95% of client engagements successfully
retained an active compliant green status alongside a 95% on-time WIP billing report generation rate.

• Coordinated global project onboarding frameworks and cross-border contract validations, establishing proactive
  controls to minimize enterprise corporate risk profiling.
  • Executed thorough project setup audits and release order cross-verifications, ensuring all financial activities
  strictly aligned with international SOX governance requirements.
  • Partnered with cross-functional Project Managers and central billing units to ensure standard-compliant revenue
  recognition schedules while successfully reconciling cross-team discrepancies.
  • Supported a large-scale FIORI enterprise system migration, managing JIRA-based user testing for project creation
  modules and systematically resolving post-go-live technical issues.
  • Facilitated flawless corporate external audit cycles through rigorous transactional documentation indexing,
  keeping policy audit findings to a minimum and securing standard operating procedure continuity.

• Managed over 10 global collections work streams and cash application lifecycles, resolving intricate transnational
payment barriers to lower net outstanding AR capital exposure.
• Investigated and structured resolution protocols for complex corporate billing disputes and high-risk accounts,
maintaining close collaboration with distributed regional collections hubs.
• Reconciled high-volume international customer remittance structures and unapplied cash line-items while
compiling strategic data analytics for aging and suspense reports.
• Honored with the corporate Star Award (Q2) and Best Performance Award (Q3) in recognition of operational
excellence, timely project delivery, and exceptional onshore stakeholder satisfaction metrics.