S. Aishwarya CSPO

• Prepare SOWs, MFE and Addendums each month, achieving 98% precision rate.
• On YTD hours utilization report, maintained variance of 1-3%.
• Estimating costs and hours, preparing RACI, and managing project timelines and resources effectively to secure on-budget project delivery.
• Engaged with client to resolve any project discrepancies and communicated all findings to billing team.
• About 95%-98% invoicing reports were forwarded to the Billing team.
• Ensured statutory accounting project compliance according to KDN policy, with over 150 engagements categorized as green.
• Advised senior stakeholders and leadership on portfolio health, resource utilization (maintaining 65-69%), and financial variances through comprehensive monthly executive reviews.
• Created weekly reports on project status, enabling effective task prioritization within the team.
• Created a model for tracking and reconciling hour utilization, cutting time from 2.5 hours to 1.5 hours.
• Responsible for maintaining, managing, and reviewing headcount approvals, identifying critical approvals, highlighting those with stakeholders to ensure headcount and approvals align within limits based on the SOW.
• Presented monthly report to stakeholders detailing ongoing engagements and summarizing outcomes against projected estimates.
• Almost 70-80% of projects are delivered within the timelines.
• According to client feedback, maintained client overall satisfaction at green level. Based on the feedback from client we also identify areas of improvement and make adjustments as required.
• Oversee cross-border operational security by managing US/UK VDI access provisioning and deprovisioning during resource onboarding and offboarding.
• Conducted PMO process evaluation, creating structured data-validation audit trail for onboarding documents, cutting critical processing bottlenecks and documentation defects from 70% to 55%.
• Analyzed billing data to identify discrepancies and initiate corrective actions promptly.
• Conduct training for new resource and establish structured training plan
• Direct handling and revision of all SOPs

• Set up new project code in the system to start a recurring process.
• To review and validate the request submitted for the creation of a contract and release order.
• Coordinate with Project Managers and the billing team so that revenue recognition can be updated correctly in the system for FBPs.
• Ensured compliance with accounting standards and regulations through meticulous record-keeping and documentation practices.
• Maintained the contract setup control framework to meet SOX compliance thresholds.
• Assist external auditors with project documents and explanations for project setup (quarterly).
• Implemented effective cost control measures, proactively identifying deviations from budgets, and taking corrective action when necessary.
• Facilitated a smooth audit process with detailed documentation of project-related transactions, minimizing audit findings and recommendations.
• Reporting on projects with WAR (Work at Risk).
• Creation and updating of SOPs in a timely manner.
• Enhanced communication between accounting and project management teams, with regular financial updates and collaborative meetings.
• Assessed, cleaned, and closed out accounts after project completion.
• Part of the migration process in the implementation of FIORI. Helped in the testing of project creation during migration in JIRA. Testing and handling go live of migrated projects.
• Perform billing audits, and report to the billing team for any errors.
• Provide training to new resources.

Collection

• Processed payments and applied to customer balances.
• Used probing techniques to determine debtors' reasons for delinquency.
• Achieved performance goals on consistent basis.
• Researched billing errors and discrepancies to initiate corrective action.

Cash Application

• Developed strong relationships with clients, resolving payment issues promptly while maintaining professionalism at all times.
• Reduced outstanding accounts receivable balances, diligently monitoring aging reports and pursuing collections efforts.
• Maintained accurate customer records by routinely updating contact information and payment preferences in system.
• Researched and rectified unapplied cash items.
• Processed incoming cash receipts in such forms as check, ACH and wire to customer accounts.
• Reconciliation of payments.

Billing

• Researched and resolved billing discrepancies to enable accurate billing.
• Examines customer's assigned invoice documents and entering worker's time in portals every week manually.
• Fetching necessary reports for analyzing Aging and Suspense of each assigned customer.
• Preparing and creating remittance.
• Time Entry, Invoice creation, Reconciliation and posting of payments.
• Coordinate with Collection team and ensure timely payments from customer.