S AJAY
Hyderabad
Summary
MBA (Finance) professional with 4+ years of experience across banking, insurance underwriting, and payment operations. Strong background in financial operations, transaction processing, compliance, reconciliation, and customer relationship management. Proven ability to meet SLAs and maintain high accuracy in BFSI environments.
Overview
5
5
years of professional experience
Work History
Senior Process Associate - Payment Operations
Cognizant Technology Solutions
Hyderabad
2024.11 - 2025.11
- Managed end-to-end payment operations and reconciliation
- Ensured compliance with internal controls and audit requirements
- Managed daily operations to ensure process efficiency and effectiveness.
- Trained new team members on standard operating procedures and best practices.
- Facilitated meetings to discuss process challenges and develop actionable plans.
- Documented process changes and updates in internal systems for reference.
- Assisted in the development of training materials for ongoing staff development.
Process Associate - Insurance Underwriting
Genpact
Hyderabad
2022.07 - 2024.11
- Reviewed underwriting documentation and verified financial data.
- Maintained accuracy and quality benchmarks.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Relationship Officer - Loans & Investments
ICICI Bank
Hyderabad
2021.01 - 2022.04
- Managed customer relationships and processed loan applications
- Achieved sales and service targets
- Assisted clients with account inquiries and resolved issues promptly.
- Responded promptly to customer inquiries or complaints in a polite manner.
Education
MBA - Finance
Keshav Memorial Institute of Management
Hyderabad2023-11
Skills
- Banking Operations
- Payment Operations
- Insurance Underwriting Support
- Loans & Investments
- Compliance & Audit Support
- SLA Management
- Attention to detail
- Team collaboration
- Transaction Processing
- Customer Relationship Management
- SLA Management
Languages
- English
- Hindi
- Marathi
- Telugu
Timeline
Senior Process Associate - Payment Operations
Cognizant Technology Solutions
2024.11 - 2025.11
Process Associate - Insurance Underwriting
Genpact
2022.07 - 2024.11
Relationship Officer - Loans & Investments
ICICI Bank
2021.01 - 2022.04
MBA - Finance
Keshav Memorial Institute of Management