ANGELINE DEVA PRIYA
Fraud And Claims Associate
Chennai,TN
Summary
Fraud & Claims Operations Associate investigating 30-50 sensitive cases each week through transaction verification, pattern analysis, and bank risk protocols. Applies AML/KYC checks, reconciles customer data, and keeps CRM documentation audit-ready across each case. Supports regulatory reporting.
Overview
2
2
Languages
3
3
Certifications
1
1
year of professional experience
Work History
Fraud & Claims Operations Associate
Wells Fargo International Solutions Pvt. Ltd.
Chennai
11.2021 - 05.2023
- Investigated and resolved 30-50 customer fraud and claims cases weekly by verifying transactions, spotting suspicious patterns, and applying bank risk protocols.
- Verified and reconciled sensitive customer and financial data with strict attention to accuracy, confidentiality, and AML/KYC compliance.
- Maintained detailed CRM documentation for each case to support audit readiness and consistent case tracking.
- Partnered with operations, compliance, and customer service teams to accelerate case resolution and improve customer experience.
- Escalated complex or high-risk cases following internal protocols while keeping customers informed throughout the process.
- Identified recurring process issues and recommended workflow improvements that reduced repeat customer contacts.
- Applied AML/KYC fundamentals and suspicious activity review to support regulatory reporting and risk control.
Education
Master of Business Administration - Finance
University of Madras
chennai04-2028
Bachelor of Business Administration - Business Administration
CTTE College for Women
Chennai05-2021
Skills
Fraud investigation & claims resolution
Transaction & pattern analysis
AML / KYC fundamentals & regulatory compliance
Fraud typology analysis
Suspicious activity review
CRM documentation & case management
Cross-team coordination & escalation handling
Case investigation workflows
Regulatory reporting
SLA management
Customer and financial data reconciliation
Certification
Data Analytics, (Excel, SQL, Power BI, Statistics) - In Progress
Timeline
Fraud & Claims Operations Associate
Wells Fargo International Solutions Pvt. Ltd.
11.2021 - 05.2023
Bachelor of Business Administration - Business Administration
CTTE College for Women
Master of Business Administration - Finance
University of Madras