Tebra, Dr Chrono, Citric, VPM
S. Arun
Pollachi
Summary
Results-driven professional with over 14 years of experience spanning US healthcare, banking operations, and team leadership. Demonstrated expertise in medical billing, AR calling, and quality analysis. Proven track record in managing teams, improving processes, and maintaining SLAs. Adept at client communication, SOP development, and performance management. Recognized for strong analytical skills, adaptability, and a proactive approach to achieving goals.
Overview
19
19
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Quality Analyst
Hamly Business Solutions (HBS)
01.2024 - 06.2025
- Conduct internal audits and share daily reports
- Provide feedback and knowledge transfer to team members
- Present updates to clients and internal managers
- Maintain and deliver end-to-end reporting
Subject Matter Expert (SME)
Cognizant Technology Solutions
05.2023 - 01.2024
- Allocated daily tasks and resolved process queries
- Led client calls and updated SOP documentation
- Conducted knowledge tests for process compliance
Quality Analyst
Wipro Ltd.
07.2021 - 05.2023
- Audited AR, Charges, and Demos processes
- Exceeded daily audit targets and reported metrics (BQM)
- Delivered regular feedback and refresher sessions to improve quality
Senior Analyst – Medical Billing
Miramed Ajuba
03.2020 - 07.2021
- Collected insurance payments, analyzed EOBs
- Managed underpayments, overpayments, and patient liabilities
- Engaged in daily and monthly client interactions and reporting
AR Caller
Pleasant Healthcare
01.2015 - 10.2016
- Responsible for insurance collections and EOB analysis
- Handled patient calls and billing follow-ups
- Maintained daily TAT and SLA compliance
Supervisor
Artec Visual Media
01.2014 - 12.2014
- Managed DVD distribution and payment collection
- Maintained monthly accounts and supervised field operations
Senior Process Associate – Capital Markets (Citi Bank)
Tata Consultancy Services (TCS)
12.2009 - 12.2013
- Handled trade instructions, OFAC/AML checks, and settlements
- Processed commercial papers, swifts, and maintained MIS reports
- Trained new employees and improved process workflows
Executive Process Associate
Perot Systems (Tenet Hospitals – USA)
11.2006 - 11.2009
- Reviewed EOBs and managed claim denials, appeals, and AR follow-ups
- Worked on underpayments, overpayments, and correspondence
- Supported Oracle-based collection environment
Education
B.Sc. - Computer Science
University of Madras
01.2006
Skills
US Healthcare (Medical Billing, AR Calling, EOB Analysis)
Quality Auditing & Reporting
Investment & Retail Banking Operations
Client Communication & SOP Management
Team Supervision & Knowledge Transfer
MS Office (Excel, Word, PowerPoint)
Training & Performance Evaluation
Certification
Anti-Money Laundering (Citi Bank)
Extra-Curricular Activities
Winner at management fests and events Active blood donor in community drives Support knowledge transfer and onboarding for new team members by delivering AR-specific training sessions. Maintain and regularly update SOPs to reflect process changes, client expectations, and compliance standards. Present audit findings and quality improvement plans during client calls and internal review meetings. Deliver process refresher sessions and structured feedback training to improve AR billing accuracy and team knowledge. Prepare and share comprehensive daily, weekly, and monthly quality audit reports with both internal stakeholders and client-side contacts. Identify error trends and provide data-driven feedback to AR team members to improve performance and reduce rework. Conduct daily audits specifically focused on AR (Accounts Receivable) processes to ensure accuracy, completeness, and compliance with client SLAs. Winner at management fests and events Active blood donor in community drives Support knowledge transfer and onboarding for new team members by delivering AR-specific training sessions. Maintain and regularly update SOPs to reflect process changes, client expectations, and compliance standards. Present audit findings and quality improvement plans during client calls and internal review meetings. Deliver process refresher sessions and structured feedback training to improve AR billing accuracy and team knowledge. Prepare and share comprehensive daily, weekly, and monthly quality audit reports with both internal stakeholders and client-side contacts. Identify error trends and provide data-driven feedback to AR team members to improve performance and reduce rework. Conduct daily audits specifically focused on AR (Accounts Receivable) processes to ensure accuracy, completeness, and compliance with client SLAs.
Software
Timeline
Quality Analyst
Hamly Business Solutions (HBS)
01.2024 - 06.2025
Subject Matter Expert (SME)
Cognizant Technology Solutions
05.2023 - 01.2024
Quality Analyst
Wipro Ltd.
07.2021 - 05.2023
Senior Analyst – Medical Billing
Miramed Ajuba
03.2020 - 07.2021
AR Caller
Pleasant Healthcare
01.2015 - 10.2016
Supervisor
Artec Visual Media
01.2014 - 12.2014
Senior Process Associate – Capital Markets (Citi Bank)
Tata Consultancy Services (TCS)
12.2009 - 12.2013
Executive Process Associate
Perot Systems (Tenet Hospitals – USA)
11.2006 - 11.2009
B.Sc. - Computer Science
University of Madras