S ARUN SHANKAR
Chennai
Summary
Certified Business Continuity and Service Management professional with over 18 years of experience in Business Continuity Planning, Disaster Recovery, and Crisis Management. Expertise in developing and executing business resilience strategies that ensure service continuity and effective risk mitigation across Banking, Media, and Telecom sectors. Knowledgeable in ISO 22301, ISO 31000, NIST, ITIL, and COSO frameworks. Strong communicator and leader focused on compliance and operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Risk Manager & Compliance Lead
TATA Consultancy Services
Chennai
01.2019 - Current
- Ensuring effectiveness of process deployed at Account level. It involves planning and conducting audits, evaluating internal controls, reporting audit findings, recommending corrective actions, and monitoring progress and follow-up for 90+ Customers.
- Deployment of Risk Management Framework such as NIST, ISO31000 and COSO
- Periodic risk assessments for major clients during ISO Audits, identifying critical risk factors and to ensure Risks controls are in place and validated with respective stakeholders.
- Reviewing Operational level risk during Project Mgmt. reviews and to track till closure.
- Engage with third party investigations such as ISO 9001 and the organization's auditors, to ensure that external requirements are fully met.
- Effective risk reporting to and from the business, supporting continuous improvement.
- Ensured adherence to internal governance such as Audit and PMR reviews at Unit level, Security Committee's, regulatory standards, and company policies, including compliance with data privacy, Business Continuity, licensing, and information security regulations.
- Engaged with business stakeholders to assess and manage risks at Operational level, taking appropriate actions to mitigate issues and ensuring the overall health of the program.
- Developed and implemented risk management framework (C, A &I) to address potential risks, escalating issues to senior management, when necessary, with respect to Business Continuity and Information security for Communication and Media Customers (60+ Accounts)
- Documenting audit findings, recommendations, and actions taken to address noncompliance.
- Regularly reviewing and monitoring compliance activities to ensure ongoing adherence to regulations and policies.
- Reviewing DP & CP Audits on overall & Account level health check and Financials
Assistant Consultant
TATA Consultancy Services
Chennai
01.2010 - Current
- Business Continuity & DR Manager at Unit level - 60+ Clients (2019 - till date)
- This role involves overseeing the development and implementation of business continuity and Disaster recovery plans/ BCP revisions for 40+ Customers at unit level for TCS.
- Certified on CBCI Certificate on Business Continuity Management
- Driving the BCP framework compliance within the Unit & reviewing BCPs for projects/engagements/relationships within the Unit Interfacing with the various Delivery Partners to help them plan the necessary recovery strategies that have been contractually agreed and guiding them on the review mechanism
- Facilitating Crisis Management Committee meeting within the Unit
- Developing and maintaining DR plans
- Conducting risk assessments and business impact analyses
- Coordinating and leading DR testing and drills
- Managing incident response during DR events
- Collaborating with various teams
- Managing vendor relationships
- BCM deep dive reviews, ISO Audit and CMMi Audit BCM Audit support and PMR reviews.
Service Management Lead
TATA Consultancy Services
Chennai
01.2016 - 01.2019
- Lead an Escalation Management and Major Incident Management team of 15 members from transition till stabilization phase.
- Actively identifying and assess incidents, determining their severity and potential impact.
- Leading the incident response team, coordinating efforts to diagnose, resolve, and recover from incidents.
- Managing incident escalations, ensuring timely and appropriate escalation to the right resources.
- Implemented Best practices such as HA, Legacy Ops remediation during Transition for Environment stabilization.
- Acted as the Single point of contact for TCS SM and Process mgmt., Infrastructure managed services and application lifecycle management, aligning clients' requirements, and developing, implementing, and transitioning customized processes according to client guidelines.
Senior Asset Management Specialist
NBCUniversal
01.2016 - 12.2016
- Implemented robust IT Asset Management framework, reducing non-compliance risks.
- Managed software licensing, Assets, servers ensuring complete compliance.
- Coordinated logistics for asset dispatch and collection, ensuring efficient workflow.
- Managed IT project budgets, ensuring minimal cost overruns.
- Collaborated with cross-functional teams, enhancing operational efficiency.
- Assisted in hardware installation, reducing setup time by 15%.
- Helped streamline asset allocation process, reducing lost and misplaced assets.
- Provided support to IT team, resulting in fewer unscheduled work interruptions.
Knowledge Management Officer
TATA Consultancy Services
Chennai
01.2013 - 01.2016
- Extended support for Due Diligence and new transition accounts.
- EQA for SOP process documents for enhanced customer satisfaction.
- Supporting unit initiatives such as Knowledge Management, knowledge sharing sessions, knowvISta, Rigor in Operations, etc.
- RFP support
- Developing processes for collecting and assessing resources to ensure effective information management.
- Knowledge Application and Improvement Responsible for publishing/ maintaining process assets at OU level and enabling information sharing on Process, tools and methods. /SharePoint administrator
Service Desk Lead
Sony Europe
01.2010 - 01.2013
- Transition support for L1 & L2 Service desk activities till Steady state phase with team of 50+ members.
- Led and managed the transition of L2 service desk operations, ensuring minimal disruption to end-users and business operations.
- Developed and implemented transition plans, including timelines, resource allocation, and communication strategies.
- Improved service desk processes, resulting in a 10% reduction in ticket resolution time and a 95% increase in customer satisfaction.
- Collaborated with cross-functional teams (IT, Business Units) to ensure alignment and effective communication throughout the transition process.
Senior Executive Support
Slash Support (BPO)
01.2005 - 01.2009
- Supported end-user IT issues related to OS, firewalls, and infrastructure.
- Helpdesk team member supporting IT related in the areas of end user VOIP, firewall, OS troubleshooting, etc.
Education
Bachelor of Engineering - Electronics & Communication
Anna University
Chennai01.2004
Skills
- Business continuity planning and disaster recovery
- Crisis management and emergency response
- Risk assessment and compliance
- Service management and ITIL framework
- Stakeholder communication and coordination
- Jira and ServiceNow expertise
- Autosys and Splunk proficiency
- Transition support and auditing
Preferred Location
Chennai, Tamil Nadu
Bangalore, Karnataka
Certification
- CBCI, Business Continuity Management (BCI Certified)
- PRINCE2, Foundation & Practitioner
- ITIL, 2011 v3 Certified
- CCNA, Networking
Personal Information
- Date of Birth: 03/31/83
- Visa Status: Valid US Business Visa (until 2029)
Years Of Experience
18
Additional Details - Languages
- English
- Tamil
Timeline
Risk Manager & Compliance Lead
TATA Consultancy Services
01.2019 - Current
Service Management Lead
TATA Consultancy Services
01.2016 - 01.2019
Senior Asset Management Specialist
NBCUniversal
01.2016 - 12.2016
Knowledge Management Officer
TATA Consultancy Services
01.2013 - 01.2016
Assistant Consultant
TATA Consultancy Services
01.2010 - Current
Service Desk Lead
Sony Europe
01.2010 - 01.2013
Senior Executive Support
Slash Support (BPO)
01.2005 - 01.2009
Bachelor of Engineering - Electronics & Communication
Anna University