Sirisipalli Chiranjeevi Rao
Quality Analyst
Hyderabad
Summary
Senior Executive with customer-facing experience in complaint resolution, negotiation, and escalation handling, handling 21+ complaints per week. Supports service recovery by addressing customer concerns, clarifying issues, and maintaining a steady voice in high-pressure conversations. Strengthens client satisfaction through clear communication and practical problem solving.
Overview
3
3
Languages
12
12
years of professional experience
Work History
QA
Writer's Information
12.2024 - 07.2026
- Certifying newly promoted/hired QA's on Quality Parameters.
- Call monitoring and evaluate associates performances.
- Conduct training and process development for the associates. Work with swiggy client for CTA analysis and improvement plan.
- Conducts post process training certification till OJT transit.
- Evaluate Mock score for the New Hires. CTA Analysis,Prepare Corrective action plan for bottom performers.
Quality Analyst
Teleperformance
06.2019 - 10.2024
- Certifying newly promoted/hired QA's on Quality Parameters.
- Call monitoring and evaluate associates performances.
- Conduct training and process development for the associates. Work with RBL Bank client for CTA analysis and improvement plan.
- Conducts post process training certification till OJT transit.
- Evaluate Mock score for the New Hires. CTA Analysis,Prepare Corrective action plan for bottom performers.
Sales Manager
JCN FINCON SERVICE LTD
04.2018 - 04.2019
- Worked as a Sales Manager. Drived the team in achieving there daily target and as well as motivate them towards there career growth.
Senior Executive
ILAPS Software Solutions PVT Ltd
08.2014 - 01.2018
- Worked as a senior executive and Resolved customer complaints and concerns with strong verbal and negotiation.
Education
OU - B Com Computers
Wesley Degree College
01-2013
OU - MPC
SVS Junior College
01-2010
SSC - undefined
Aditya High School
01-2005
Skills
Quality monitoring
Root cause analysis
Corrective action planning
Microsoft Excel
Microsoft Word
Training delivery
Coaching & mentoring
Performance management
Stakeholder communication
Time management
Interests
Watching TV, Listening Music
Achievements
Best Quality (Best Performance in Quality)
Declaration
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Timeline
QA
Writer's Information
12.2024 - 07.2026
Quality Analyst
Teleperformance
06.2019 - 10.2024
Sales Manager
JCN FINCON SERVICE LTD
04.2018 - 04.2019
Senior Executive
ILAPS Software Solutions PVT Ltd
08.2014 - 01.2018
SSC - undefined
Aditya High School
OU - MPC
SVS Junior College
OU - B Com Computers
Wesley Degree College