S. Daiphen
Human Resources Manager
Chennai,TN
Summary
Dynamic and passionate HR professional with 14 years of experience partnering with business leaders to drive initiatives and provide effective HR strategy. Designed and implemented a holistic HR strategy to address short-term and long-term business challenges, focusing on talent and leadership development, culture and values, engagement and connectivity, supervisory capability, productivity, and cost management. Expertise includes induction, performance management, employee engagement, reporting dashboards, exit interviews, and compensation structuring. Possesses excellent analytical, organizational, and interpersonal skills with a proven ability to identify and negotiate for business and technology requirements.
Overview
15
15
years of professional experience
Work History
Human Resources Manager
ChampionX Energy India Private Limited
2023.08 - Current
- Manage employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Facilitate open communication channels between employees and management by conducting regular town hall meetings and project review calls
- Facilitate onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintain accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Motivate employees through special events, incentive programs, and constructive feedback.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Maintaine payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Facilitate onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Human Resources Business Partner
Maveric Systems Limited
3 2022 - 2023.08
- Playing HRBP role for 250 plus associates to build and maintain a streamlined, high-performing workforce
- Compensation Planning - Strategical approach that supports a company's business strategy, operating objectives and employee needs
- Analyzing compensation of the flight risk associates and taking a business oriented approach with the pay-band ranges
- Talent Retention - Engaging with the associates and proactively working on the retention plans based on the compensation, work culture to keep associates motivated and focused to remain employed and fully productive
- Performance Management - Executing performance management process starting from goal settings, performance review, setting up moderation calls with the panelist/leadership and confirming the final ratings
- Regular meeting cadence with the Compensation & Benefits team to review the progress and publishing the ratings
- Employee Engagements - Taking the responsibility to carry out different employee engagements for motivating the associates for a more positive, collaborative work culture
- Planning fun engagements within the work place and encouraging the associates to participate and driving full house attendance with any of the events
- Planning quarterly Rewards & Recognition events by collecting the nominations from the clusters within the BU and recognizing the associates
- Driving organization initiatives on Hybrid working model - Promoting the hybrid working model and providing regular status with the leadership and helping the employees to return to work to create a successful hybrid work culture.
Human Resources - Talent Partner
Cognizant Technology Solutions India Pvt. Ltd.
2013.01 - 2022.03
- Building relationships across levels in the internal customer organization and manage dynamics within these relationships to positively influence the overall partnership with the customer
- Proactively understand the customer goals, needs and priorities, anticipate requirements and build capability/solutions based on future requirements of the Business Unit needs
- Develop and implement short and long-term engagement programs
- Compensation Restructuring - Addressing attrition, connecting with the associates, and handling off cycle compensation revisions
- Conceptualize initiatives and collaborate with various stakeholders to meet the changing demands of the BU and bring in value addition to the BU goals
- Design and manage BU wide organization development needs that addresses issues such as workforce development and key employee retention and change management
- Analyze various HRIS report and ensured it is a feeder for making key decisions and derive appropriate action point
- Manage end to end performance reviews, comp review and other HR cycles for the BU
- Design and launch various Reward & Recognition programs for the BU
- Design and implement end to end assimilation program for new hires
- Worked flexible hours, night, weekend, and holiday shifts
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
Process Executive
Cognizant Technology Solutions India Pvt. Ltd.
2010.01 - 2013.01
- Solving queries for the customer and helping customers understand relating to the product, billing, and installation
- To understand current client needs, meet client requirements, and strive to exceed client expectations
- To analyze day to day reports and derive maximum output in terms of quality, productivity thereby continually improving the process
- Meeting daily targets adhering to the quality specified
- Being among the Core Members of the company involving in Pilot Phases of different Projects
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth
- Answered telephone or online requests and completed interactions quickly to meet productivity goals
- Developed and executed plans to monitor standard process adherence
- Conducted training and change management processes to improve operations.
Education
Master of Science - Computer Science
Sri Krishna Arts And Science College
Bachelor of Science - Computer Science
Appasamy College Of Arts And Science
Skills
HR Business Partnering
Recruitment
Payroll Administration
Policy Enforcement
Employee Onboarding
Benefits Administration
Employee Retention
Compensation Structuring
HR analytics
HR Operations
Process Enhancements
Learning & Development
Labor Relations
Accomplishments
- Associate of the year Award for 2021 for best employee engagement, R&R events, Implementation of WI reports which BU leaders have access to.
- Won Gold Award for the excellent work done for the year 2020.
- Won Delivery Excellence Award for the 2nd Quarter in 2018 for achieving best results in Service Desk operations and standardizing the SAT scores.
- Won Team award 2nd Quarter in 2018. Managed the synchronous facilitation team effectively ensuring 100% quality and for gaining stakeholder satisfaction.
- Won Team award for 4th Quarter in 2017.
- Documented and resolved queries related to HR policies and helped solving associate's HR related policy queries.
- Supervised team of 20 staff members in facilitating WebEx training sessions planned for the North America associates.
- Used Microsoft Excel to create and analyze HR data and providing solutions in cost, staffing, reducing attrition across the Business Units.
- Successfully completed and certified through Udemy for completing the online course in HR Analytics - Analytics in Talent Management.
- Successfully completed and certified through Udemy for completing the online course in Beginner to Pro in PowerPoint: Complete PowerPoint Training.
Timeline
Human Resources Manager
ChampionX Energy India Private Limited
2023.08 - Current
Human Resources - Talent Partner
Cognizant Technology Solutions India Pvt. Ltd.
2013.01 - 2022.03
Process Executive
Cognizant Technology Solutions India Pvt. Ltd.
2010.01 - 2013.01
Human Resources Business Partner
Maveric Systems Limited
3 2022 - 2023.08
Master of Science - Computer Science
Sri Krishna Arts And Science College
Bachelor of Science - Computer Science
Appasamy College Of Arts And Science
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