S. DURGA PRASAD
Software Engineer
Eluru
Summary
Competent, innovative and self-motivated professional with 5.2 years of experience in IT Industry. Having strong experience in Installing, Configuring, Administering and Troubleshooting IBM WebSphere Application Server 6.0, 6.1/7.x/8.0/8.5 Network Deployment Manager, Weblogic, JBoss on Linux, Unix and Windows environments. Experience in Installing & Configuring the WebSphere Plug-In for remote Web Servers. Handling all the aspects of Installation, Configuration, Clustering, Deploying, Load Balancing, and Troubleshooting Maintenance. Troubleshooting, Load Balancing, Clustering, Deploying Applications and Maintenance of Apache Server. Working knowledge and troubleshooting experience of Internet technologies such as TCP / IP protocols, DNS, HTTP protocol and proxy servers Involved in configuring Clusters in WebSphere and Deploying applications like .war files and .ear files. Using monitoring tools to find problems, resolve and escalate to development and ensure that we exceed our SLA Configuration and deployment of business applications, connecting to back-end resources and basic troubleshooting. Experienced in Installing, Configuring and Administering Web Servers like IBM HTTP Server and Apache Web Server and OHS Starting and stopping Servers, applications, clusters, and Node Agents. Provided support in a demanding 24/7 production Environment. Trouble shooting various problems in different stages of production using log files. Securing WebSphere Admin Console, Configuring LDAP user registries and Adding LDAP groups for various roles like Administrator, Monitor, Operator etc. Extensive knowledge on Http and Application Clustering, JMS, JDBC, failover, High availability and load balancing. Configure WebSphere resources including JDBC providers, JDBC data sources, and connection pools. Creating Version 9 Data Source depending on the enterprise application needs. Involved in resolving incident tickets, change request through Service Now, Maximo & Jira Tools in PROD, PRE-PROD and DEV, UAT environment. Involved in creating the Problem Management Record (PMR) with the IBM, Updating, fixing the unresolved bugs or issues. Experienced in applying Fix Packs & IFix Packs for WebSphere application server using Update Installer in GUI and Silent Mode.
Overview
7
7
years of professional experience
2011
2011
years of post-secondary education
3
3
Languages
Work History
Sr.System Engineer
TechMahindra
12.2021 - 01.2024
- This application involves internet and Mobile banking services that gives you complete control over all your banking demands online, internet and Mobile banking like YonoLite SBI, Yono Business, SBI Secure OTP related applications handling
- While using the kony application technology, App and Web based cash management of universal banks worldwide
- It also provides functionalities to manage various accounts, bill payments and transactions
- The business logic and integration logic were developed using EJBs
- Installed and configured the Web Sphere Application server v8.0, IBM HTTP server on Linux Production environment
- Created the multiple profiles and Federated to Deployment manager
- Created the multiple Servers
- Created the multiple clusters and Cluster members and Cluster templates with the parameters depends on the project requirement
- Created the unmanaged nodes with the parameters
- Created the Webservers
- Data source creation and create virtual host with jvm ports
- Troubleshooting the Various problems in different stages of production by using log files
- Ciphers updation to resolve the bugs and Vulnerability’s in the Environment
- I got a chance to create the New projects complete Environments with different domain names
- KONY application server software is installed in between web and appservers communication, gives the good performance and smooth running of application
- Kony is installed on Application server of basic platform of any like WebSphere, Weblogic, Tomcat, JBoss and created along with database channels and tables, table spaces
- Installed and configurated cacerts and datasources, applications with p12 domain certificates
- Installed WebServer IHS Server and configured appserver through plugin
- Created the httpd.conf file in webserver level, Generate and propagate the plugin in required path
- Deployed the WAR, JAR, and EAR application on multiple clustered HTTP Servers for high availability, load balancing and failover for the servers
WebSphere Administrator
IBM
06.2019 - 12.2020
- Company Overview: IBM has so far partnered with 300 universities and 400 education institutions
- It collaborates with institutions in the creation of classes that enhance student’s skills in the technologies-students then create technology-based solutions to real problems with support of IBM mentors
- I supported for multiple platforms like Windows, unix, linux, Aix
- I supported for different environments like Production, pre-production, developing, testing servers
- Installed and Configured WebSphere Application Servers and Webservers
- Configured WebSphere resources including JDBC providers, data sources and connection pooling
- Deployment of EAR & WAR files on WebSphere Application Server Deployment Manager Admin Console and Jython Scripting
- Involved in generating thread dumps and heap dumps
- Involved in configuring global security with LDAP user registry
- Provided 24x7 support for production environment
- Involved in handling incident management, change management, problem management Tickets and troubleshooting the issues by going through log files
- After logging to my system I will check is there any SLA pending tickets in my queue
- If I found any ticket in my queue then I should take responsibility of that ticket and I need to resolve the ticket
- Usually we are getting tickets notification from Onsite support team or Client team through multiple networks like mail notification, Maximo, Sametime tools, Mobile alert through SMS
- Whenever they raise a ticket they will provide the details like Priority of the ticket, Description of the ticket and attachments error messages screenshots (if necessary)
- Once we receive the ticket immediately we have to find the Priority of the ticket, Based on severity of the ticket we have to respond the ticket for resolution
- As per our business process we are following SLA, Based on SLA I will resolve the ticket
- If it is P1 ticket, I will respond within 5minutes and I will resolve within 1hour
- If it is P2 ticket, I will respond within halfen hour and I will resolve within 4hour
- If it is P3 ticket, I will respond within halfen hour and I will resolve within 1-2business days
- If it is P4 ticket, I will respond within hour and I will resolve within 3-4 business days
- Out of these I will get incident tickets like server down, application down or url issue, error 404, error 500, cpu utilisation, port conflict, space issue
- Along with these sometimes I will get application updates, application deployments, files deployments, applying fix packs and configuration changes
- Mainly I am working on incident and service request tickets in different environments
- By referring log files I will interacting with onsite support team i will analyse the issue and i will resolve the issue
- After resolution of particular issue I forward the reply mail to client and putting cc to both onsite and our teams saying issue has been resolved
- From our end putting to the resolution information as issue was resolved and hence closed
- If the ticket is getting escalated we have an escalation matrix, immediately we will interact with the onsite support team SME
- Most of the cases issues will not get escalated
- If issues get escalated immediately I will interact with Onsite support team, I will tell to the onsite support guys what is the investigation I did and what is the errors I am getting with the help of onsite support team most of the cases issues will be resolved
- IBM has so far partnered with 300 universities and 400 education institutions
- It collaborates with institutions in the creation of classes that enhance student’s skills in the technologies-students then create technology-based solutions to real problems with support of IBM mentors
Sr.System Engineer
TechMahindra
10.2016 - 05.2018
- This application involves core banking, Retail, Merchant and Corporate internet-banking, mobiles banking and web based cash management of universal banks Worldwide
- It implements features like user validation and profile management
- It also provides functionalities to manage various accounts, bill payments and transactions
- The business logic and integration logic were developed using EJBs
- Installed and configured the Web Sphere Application server v8.0, IBM HTTP server on Linux Production environment
- Created the multiple profiles and Federated to Deployment manager
- Created the multiple Servers
- Created the multiple clusters and Cluster members and Cluster templates with the parameters depends on the project requirement
- Created the unmanaged nodes with the parameters
- Created the Webservers
- Data source creation and create virtual host with jvm ports
- Created the httpd.conf file in webserver level, Generate and propagate the plugin in required path
- Deployed the WAR, JAR, and EAR application on multiple clustered HTTP Servers for high availability, load balancing and failover for the servers
- Created the log4j and Application logs path
- Created Global security and adding the ssl certificates in console level
- Configured and enabled the Global security with LDAP
- Creating and configuring the Queue mangers
- Applying the Fix pack and version upgrades of IHS & WAS Servers
- Involved in Production Movements with interactive with development team
- Migrating the WebSphere Application Servers from Version 7.0 to 8.5.5.15
- Involved in IBCE (DR Drill) Activity for every 3months once and i am the major resource in that activity
- We faced so many issues in that activity
- We rectify the issues with communicating different department depends upon the issue
- Involved in Raising the PMR with IBM, Updating, fixing the unresolved bugs or issues
- Worked in diff SBI Application for few are major applications i.e., Retail, merchant, corporate, prelogin, intranet, mobility, SCFU, OAO, BPPS, MAB, COIN Applications
- Troubleshooting the Various problems in different stages of production by using log files
- Ciphers updation to resolve the bugs and Vulnerability’s in the Environment
- Java version updation on webSphere level
- I got a chance to create the New projects complete Environments with different domain names
- Supporting the DB purging activity, OS related & Network activities depends on the Client requirement
Education
B.Tech -
VR Siddhartha Engineering college
Senior Secondary School Examination - undefined
Sri Chaitanya Junior College
Secondary School Examination - undefined
CSI English Medium High School
Skills
WebSphere Application Server
Weblogic
Jboss
IBM HTTP Server
Apache Web Server
OHS
AIX
Linux
UNIX
Windows XP
Windows 2000
Windows 95
Windows 98
Oracle
DB2
Shell Scripting
Jython Scripting
TCP/IP
HTTP
HTTPS
LDAP
SOAP
Sun One Directory Server
BMC Remedy
Jira
Maximo
Service Now
FTP
SSH
Putty
PIMS
Disclaimer
I do hereby declare that all the information given above is true to the best of my knowledge and belief.
Personal Information
- Father's Name: S/o. Venkateswara Rao
- Date of Birth: 08/07/89
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Timeline
Sr.System Engineer
TechMahindra
12.2021 - 01.2024
WebSphere Administrator
IBM
06.2019 - 12.2020
Sr.System Engineer
TechMahindra
10.2016 - 05.2018
Senior Secondary School Examination - undefined
Sri Chaitanya Junior College
Secondary School Examination - undefined
CSI English Medium High School
B.Tech -
VR Siddhartha Engineering college