S GANESH

• Perform IT related service as instructed by NTT Service Delivery Manager
• Addressing incidents faced by the users in their day-to-day use of IT
• Follow and enforce customer IT policy
• Provide support (including Installation, configuration and fine tuning support) for new
• Desktops / Laptops which shall include OS (Operating system) Installation, Power On Test,
• Verification of Hardware Configuration, OS configuration, Configuring Mail Client, Con-figuring MS Office Applications (as per NTT Customer provided standards), Client side applications and Configuring Printers and resolving printing problems of the users at the in scope locations
• Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time of completion and possible work-around
• Escalating unresolved problems as per the Escalation processes, through the Service Desk,
• Keeping all relevant personnel in the communication loop.
• Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents
• Provide support for IMACDD (IMACDD - Installation, Move, Add, Change, Disposal, and Decommissioning) for End user Desktop/Laptop and Peripherals, Standalone and LAN attached PC & mid-range server. Coordinate the asset movement (IMACDD) across all locations.
• Installation and upgrade of any hardware component
• Disk formatting, partitioning and reinstallation of desktop OS/Applications
• Advise the End User to take reasonable steps to backup information, if possible, prior to attempting to effect a resolution either by hands-on during Desk Side Support Service; and provide reasonable assistance with file restoration, if required.
• Manage disk / folder sharing and permission setting on desktops.
• Provide support for patch up gradation on desktops.
• Providing field support for Desktop/Laptop & vendor coordination for peripherals
• Work on escalated issues from Service Desk based on physical support requirement
• Provide Diagnosis of Hardware or Software issues and work with OEM Vendor for getting issues resolved.
• Provide time to time proactive maintenance of peripherals for reduction of operational issues
• Educate users for common problems & their resolution
• Software Support (Standard Applications)
• LAN/Wi-Fi configuration and troubleshooting in end user’s system

Residential Engineer for Dell ( Client : Cognizant )
Installed, configured and maintained computer systems and network connections
Installed and configured operating systems and applications
Escalating unresolved problems as per Escalation processes, through Dell Account Manager, keeping all relevant personnel in communication loop.
Resolve reported issue as per SLA.
Configured and tested new software and hardware
Prioritized, tracked and documented problem resolutions, notifying customers of issue status
Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction

• Field Technician for Dell.
• Diagnoses hardware and software issues, installs and configures Dell laptops, repairs Dell laptops, and provides technical support
• Replacing HW component's Like RAM,HDD,SDD, Motherboard etc.
• Troubleshoots hardware issues.
• Installation of computer software and operating system updates.
• Streamlined IT support processes for quicker response times and improved user satisfaction