S JERIN KUMAR

The primary goal is to ensure the efficient and profitable management of rental machinery and equipments.

• Operational Management - Oversee Rental Fleet, Inventory Management, Logistics Coordination, Quality Control, Condition Monitoring, SOS Monitoring, Periodical site visits.
• Customer Service - Customer Interaction, Rental Agreements & contract managements, Monthly billing, Roll in & Roll out, Custom Solutions, Key Account customer handling, SPOC for CFSI Business.
• Financial Oversight - Budget Management , Pricing Strategy, Cost Control, Payments adjustments.
• Team Management - Staff Supervision, Training & Development, Performance Monitoring, Operator Recruitments & Payroll management.
• Vendor management - Vendor selections, controlling costs, Vendor O to C process, Vendors visits & Ensuring service delivery.
• Compliance & Safety - Regulatory Compliance, Safety Protocols.
• Reporting & Documentation - Handling OEM KPI's reports , M & R reports, Run fleet reports, Equipment status report, HMR reports, Dashboard report, Financial reports, Warranty failure report, Documentation of reliability issues, Work orders reports, Log sheets & Operator report.
• Customer Satisfaction & Retention - Feedback Collection & Loyalty Programs.
• Marketing : Conducting periodical Rental event's, rental Campaigns, Design & printing of Brochures, Rental rate cards & rental stickers.
• Digitalization: Implementation of CRM service call to rental machines, Rental management application development, Initiating E- Service reports, Execution of Digital changes in SAP based on business call & Identifying business gap & devitalizing.
• Warranty management: Warranty Registration in SAP & OEM portal, warranty approvals, claim settlement follow up, Adjustment of claims amounts, Handling Reliability issues of rental machines, Implementation of Product support program (PSP) & Product improvement program (PIP).
• Audits: Conducting internal branch audits, supporting internal & external audits and execution of audit Compliance.
• Parts management - Strategic sourcing, Ensuring critical parts availability, parts ordering, Parts follow-up, inventory control.

Uptime management, Dealer management, Warranty Support, Float Management for key customers, Periodical visit to Key customers.

• GWC Analyst - Sending debit package to suppliers, Answering Supplier Disputes & Conducting Meeting with PD, Supplier to determine AF% & reviewing disputes.
• DDA - Chargeback dealer warranty claim & Expediting warranty parts from dealer.

• As a service engineer, Carried out Repair & Maintenance works, Troubleshooting with CAT-ET (Electronic technician) tool, Parts Replacements, Parts sales, Scheduled oil sampling, PDI (Pre delivery inspection), Commissioning of new machines, PIP and PSP work for the Caterpillar machines, Piling rigs and SEM Machines
• As a Warranty Analyst, Handled surface mining, underground mining & GCI machines Warranty & Goodwill claims & settlements. Preparation FIR,FAR, Reliability report & good will reports. Handled warranty audits & Escalating to Product issues to Product group.