S. Kokila

• Implemented zoho automation tools to optimize efficiency and drive data-driven decision making in the department.
• Reduced employee turnover rates by fostering a positive work environment that prioritized employee growth and development.
• Increased overall sales revenue by implementing strategic marketing campaigns and nurturing key client relationships.
• Nurtured long-lasting relationships with industry influencers, resulting in valuable referrals and partnership opportunities.
• Streamlined the sales pipeline with a focus on improving lead generation, prospecting, and closing techniques.
• Enhanced customer satisfaction levels by establishing attentive follow-up processes and addressing concerns promptly.
• Custom Clearance Oversight: Supervise all custom clearance activities, documentation, & coordination for domestic & international shipments
• Collaborated with cross-functional teams to develop innovative product offerings tailored to customer needs.

• Led in-house design team through all stages of creative development, maintaining consistent brand identity across various platforms.

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Designed and managed scalable, secure, and high-performance e-commerce solutions.
Translated business requirements into effective technical architecture and workflows.

Collaborated with marketing, sales, IT, and product teams for seamless execution.

Managed Magento and Shopify platforms, including ERP, CRM, and payment gateway integrations.
Oversaw order management, inventory control, and payment reconciliation across gateways.

Handled domestic and international logistics, shipment tracking, and customs documentation.

Managed product catalog operations, pricing, SKU management, and SEO optimization.

Executed product onboarding, bulk uploads, and inventory monitoring.

Ensured content accuracy, website performance, and quality assurance.

Coordinated with vendors and supply partners for production, delivery scheduling, and customer satisfaction.

Selected products for website categories based on sales analysis and coordinated with photographers for product shoots and online catalog presentation.

• Improve customer service quality results by studying, evaluating, and re-designing processes;
• Establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Logistics operation.
• Expand the solitaire diamond business.
• Training and development solitaire diamond.
• Jewelry operation.
• Jewelry sourcing.
• www.zaamordiamonds.com

• Handling team huddle and preparing the minutes of the meeting.
• Helped to track and maintain the records.
• Maintaining the Team leader 'schedules and organizing calendars, and schedule departmental meeting.
• Conducting refresher orientation and trainings for new associates.
• Monitoring the time sheet for the employee’s.
• Operational skills and people skill.
• Domain knowledge about administrations.
• Learnt the art of being effective leader and management techniques.
• Developed the skill of interacting with the client in order to bring new business.

• Delivering premium customer service by resolving customer’s issues.
• Filing documents, maintaining , placing orders and organizing office supplies.
• Performing supervisory role by conducting meetings.
• Prepared minutes of the meetings.
• Ability to establish good relationships with international clients and customers.
• Learnt stress and time management.
• Attained self-confidence and ability to deliver the best.
• Built good relationship with international client.

• Worked as Secretary for the CEO.
• Promoted the software among the companies.
• Attending to employee’s queries, complaints & problems.
• Coordinating with all the mechanical companies (Ashok Leyland ,Ford ,etc)
• Learnt the art of human resource.