S KRISHNA PRASANTH
Kovilpatti
Summary
Dynamic leader with a proven track record at Teleperformance, enhancing customer satisfaction and fostering a collaborative team environment. Skilled in MS Office and Excel, alongside exceptional communication and problem-solving abilities. Achieved notable increases in service quality standards, demonstrating strategic thinking and a positive attitude in challenging situations.
Overview
6
6
years of professional experience
Work History
Team Leader
Teleperformance Global Services Pvt Ltd.
10.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Senior Customer Specialist
Teleperformance Dibs India Pvt Ltd
10.2022 - Current
- Tier 2 Graded with Good communication and presentation skills
- Excellent interpersonal skills with problem solving, logical thinking and analytical abilities
- Strategic thinking and planning abilities
- Willingness to learn and ability to be a good team player
- Demonstrable ability to motivate and lead others in a team
- Positive attitude in the face of adversity
- Willing to always take up responsibility and complete the work within a stipulated period
- Good leadership quality
Customer Executive
Sun Business Solutions
01.2019 - 03.2020
- Handling the customer queries through mail
- Solving the breached tickets with given TAT
- Focus and reliable on customer satisfaction
- Address the customer needs and act accordingly to the business guidelines
- Resolving the escalated issues in terms of TTR and DMAC
Education
Mechanical Engineering -
PSR Institute of Technology
04.2013
SSLC (CBSE) -
RKR Grks Matric Hr Sec School
03.2010
Skills
- Windows
- MS Office
- MS Excel
- Word
- PowerPoint
- Notepad
- Excel
- AutoCAD
- SolidWorks
- Creo
Social
- Attended NSS camp in 2012 at Sivakasi.
- Conducted several NSS awareness programs.
- Participated in National Conference at Park Institutions.
Personal Information
Date of Birth: 09/16/94
Hobbies and Interests
- Interested to Get along with SAAS (Software as a Service).
- Listening Music.
- Playing Cricket and Chess.
- Gaining Knowledge.
Projects
Tier 2 Klarna, Handling the customer queries through mail., Solving the breached tickets with given TAT., Focus and reliable on customer satisfaction., Address the customer needs and act accordingly to the business guidelines., Resolving the escalated issues in terms of TTR and DMAC.
Timeline
Team Leader
Teleperformance Global Services Pvt Ltd.
10.2022 - Current
Senior Customer Specialist
Teleperformance Dibs India Pvt Ltd
10.2022 - Current
Customer Executive
Sun Business Solutions
01.2019 - 03.2020
Mechanical Engineering -
PSR Institute of Technology
SSLC (CBSE) -
RKR Grks Matric Hr Sec School
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