S Kumar
Hyderabad
Summary
Dynamic technical support specialist with proven expertise at PVRNOX Limited in optimizing digital cinema projection systems and sound setups. Adept at diagnosing complex AV issues under pressure, ensuring seamless show operations. Committed to enhancing audience experiences through effective communication and meticulous attention to detail in all technical processes.
Overview
17
17
years of professional experience
Work History
S&P Technical Support
PVRNOX limited
hyderabad
01.2009 - Current
- Provided technical support and maintenance for digital cinema projection systems (DCP), servers, and professional audio equipment across multiple cinema locations.
- Installed, configured, and calibrated digital projectors (e.g., Christie, Barco, NEC) and cinema sound systems (e.g., Dolby Atmos, DTS:X, QSC, JBL) to ensure optimal audiovisual performance.
- Diagnosed and resolved hardware and software issues related to projection, sound playback, automation systems, and network connectivity under tight showtime deadlines.
- Performed routine maintenance, firmware updates, and emergency repairs to minimize downtime and maintain show continuity.
- Supported remote troubleshooting through control interfaces and monitoring software, escalating complex issues to vendors or manufacturers when necessary.
- Collaborated with site managers and projectionists to ensure compliance with technical standards and seamless show operations.
- Assisted with the integration of new technologies, including laser projection systems, immersive audio, and playback automation tools.
- Maintained logs of service requests, technical incidents, and system upgrades for audit and analysis.
- Trained on-site staff in basic troubleshooting procedures, equipment operation, and preventive maintenance practices.
Education
Bachelor of Administration -
Jupiter High School
HyderabadSkills
Key Skills – Cinema Sound & Projection Technical Support Technical & Equipment Proficiency Problem-Solving & Technical Support Operations & Process Knowledge Teamwork & Communication Professional Attributes
- Expertise in digital cinema projection systems (Barco, Christie, NEC)
- Proficient in sound system setup and calibration (Dolby Atmos, DTS:X, QSC, JBL)
- Experience with media servers (Dolby DSS, GDC, Doremi, Alchemy, etc)
- Audio-visual signal routing and troubleshooting
- Automated show control systems (Cinema Automation CA20, TMS)
- Network configuration and diagnostics (LAN, IP-based control systems)
- Firmware/software updates and system patching
- Preventive maintenance and emergency repairs
- Fast, accurate diagnosis of AV hardware/software issues under pressure
- Skilled in both onsite and remote troubleshooting
- Clear, confident communication with non-technical staff
- Ability to prioritize and resolve critical faults during live showtimes
- Escalation and vendor coordination for complex repairs
- Strong understanding of DCP formatting, KDM management, and show playlist scheduling
- Knowledge of SMPTE standards and cinema best practices
- Safety protocols and handling procedures for projection rooms
- Confident in training and mentoring projection staff, or operators
- Excellent verbal and written reporting on technical incidents
- Calm under pressure; solution-oriented approach to customer service
- Self-motivated and reliable with strong attention to detail
- Flexible and adaptable to evolving AV technologies
- Committed to delivering exceptional audience experiences
Timeline
S&P Technical Support
PVRNOX limited
01.2009 - Current
Bachelor of Administration -
Jupiter High School