S. Luke Taylor
Indianapolis
Summary
Detail-oriented legal studies and project management professional with experience in litigation support, administrative advocacy, and customer-facing roles. Skilled in legal research, document management, and navigating complex multi-stage review processes. Recognized for strong analytical ability, clear communication, and a commitment to accuracy and professionalism.
Overview
4
4
years of professional experience
Work History
Independent Claims Management & Insurance Advocacy
Indianapolis, IN
08.2023 - Current
- Manage multi-stage administrative reviews for first-party benefit contracts against a top-tier national insurance carrier.
- Analyze medical-legal documentation and occupational data to contest initial liability determinations.
- Interpret complex ERISA-governed policy language to ensure equitable claim resolution.
- Direct professional correspondence and negotiations, resulting in successful reversals of coverage denials.
Customer Service Representative
CVS Health
Indianapolis, IN
02.2023 - 10.2025
- Serve as primary contact for plan members, resolving inquiries related to prescription insurance.
- Research and document pharmacy benefit claims, collaborating with pharmacists.
- Deliver high-quality customer service in a high-volume environment.
- Maintain 100% schedule adherence and meet all KPIs.
- (Remote)
Customer Service Representative / Sales Consultant
Verizon
Indianapolis, IN
07.2022 - 02.2023
- Provide tailored product solutions and generate sales using latest technology.
- Document sales activity and ensure accurate follow-up on orders.
- Assist customers with technical issues and deliver timely problem resolution.
Police Dispatcher
Marian University
Indianapolis, IN
02.2022 - 05.2022
- Coordinate incident response for university police, fire, and medical services.
- Operate telephone and radio systems to receive and dispatch emergency requests.
- Assess caller information to determine appropriate response levels.
- Document incidents and communications under high-pressure conditions.
Education
B.S. - Business Administration
Indiana University — Kelley School of Business
Indianapolis, IN05-2028
A.A.S. - Legal Studies & Business
Ivy Tech Community College
Indianapolis, IN05-2026
College Preparatory Diploma - undefined
Herron High School
Indianapolis, IN05-2018
Skills
- Microsoft Office Suite
- Google Workspace
- CRM Systems
- AI-Assisted Research Tools
- Document Management Systems
- Strong interpersonal skills demonstrated through customer service and advocacy roles
- Proven ability to manage complex administrative processes and negotiate effectively
- Adaptable and quick learner with experience in remote and high-pressure environments
- Effective written and verbal communication skills tailored to diverse audiences
PROFESSIONAL DEVELOPMENT
- Ongoing coursework in Business Administration at Indiana University.
- Participation in the Transfer Student Academic Program (TSAP) enhances academic and professional skills.
Timeline
Independent Claims Management & Insurance Advocacy
08.2023 - Current
Customer Service Representative
CVS Health
02.2023 - 10.2025
Customer Service Representative / Sales Consultant
Verizon
07.2022 - 02.2023
Police Dispatcher
Marian University
02.2022 - 05.2022
B.S. - Business Administration
Indiana University — Kelley School of Business
A.A.S. - Legal Studies & Business
Ivy Tech Community College
College Preparatory Diploma - undefined
Herron High School