S. Madhan
Kolathur Village & Post
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
17
17
years of professional experience
2010
2010
years of post-secondary education
Work History
Senior Engineer
GMMCO Limited
Tiruchirapalli
01.2019 - Current
- Company Overview: Dealership of Caterpillar India
- Handling variant machines such BHL, Excavators, Wheel Loaders (CAT, HIMDUSTAN & SEM), Motor Grader
- Had completed L2 training programs such as Pre-foundational, Foundational & Advanced level courses
- Mentored junior engineers, providing guidance on best practices and methodologies.
- Analyzed complex engineering problems,
- proposing effective resolutions and strategies.
- Converting machine business opportunities into rebuild & reman
- Promoting online parts sales, monitoring machine performance through tele communication
- Conducting technical analysis level 1 & level 2 for higher machines
Customer Support Engineer
ACT Private Ltd
Tamilnadu
01.2016 - 01.2019
- Company Overview: Dealership of VOLVO EQUIPMENT
- Handling excavator segment machine were upto 40T class machine & Wheel loader (SDLG)
- In that troubleshooting engine, power train, hydraulic & electrical system
- Documented troubleshooting steps in knowledge base for team reference.
- Diagnosed technical issues for customer software and hardware systems.
Customer Support Engineer
TRR Automotive (JCB INDIA)
Chennai
01.2012 - 01.2016
- Handling Backhoe loader segment machine such as 3DX, 3DX EXTRA
- Performed regular maintenance on systems to ensure optimal performance.
- Provided secondary support to field engineers, helping resolve escalated service calls by leveraging remote access tools.
- Analyzed data trends to identify areas of improvement within the team.
Technician Production Line
Roll-tech TVS
01.2010 - 01.2011
Apprentice
M/s. Sundaram Clayton Ltd.
Chennai
01.2009 - 01.2010
Education
MGR Polytechnic College
ArniSkills
- Hydraulic systems
- Machine troubleshooting
- Technical training
- Customer relationship management
- Field service support
- Effective communication
- Team collaboration
- Technical documentation
Extracurricular Activities
- Reading Self Knowledge Books
- Yoga
- Travelling
- Learning new things
Disclaimer
I hereby declare that the above mentioned particulars are correct to the best of my knowledge and belief.
Languages
- English
- Tamil
Personal Information
- Date of Birth: 07/06/1989
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
Tamil
First Language
English
Elementary
A2
Timeline
Senior Engineer
GMMCO Limited
01.2019 - Current
Customer Support Engineer
ACT Private Ltd
01.2016 - 01.2019
Customer Support Engineer
TRR Automotive (JCB INDIA)
01.2012 - 01.2016
Technician Production Line
Roll-tech TVS
01.2010 - 01.2011
Apprentice
M/s. Sundaram Clayton Ltd.
01.2009 - 01.2010
MGR Polytechnic College
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