ServiceNow
S. MOHAMED SUHAIL
Senior Systems Administrator
Chennai
Summary
Dynamic and motivated recent graduate eager to contribute to a professional work environment that fosters growth and development. Possesses a strong foundation in relevant knowledge and skills, ready to leverage these assets to drive organizational success. Committed to continuous learning and collaboration, with a passion for achieving shared goals and enhancing team performance. Seeking opportunities that challenge abilities while aligning with the organization's mission.
Personable Senior Associate with 5-year background in retail and related positions. Proficient in use and troubleshooting of systems. Successful meeting goals through effective team coordination and proactive customer service.
Hardworking Senior Associate enthusiastic about take on exciting new challenges within IT industry. Dynamic communicator with disciplined approach.
Meticulous Senior Associate knowledgeable about project management and team leadership. Bringing 5 years' experience in IT industry.
Overview
9
9
years of professional experience
4
4
Certificates
3
3
Language
Work History
Senior Associate: Systems Admin - ServiceNow
Wipro
04.2022 - Current
- Deputed on Client Project: Optum - UHG, Chennai.
- Coordinated with cross-functional teams to implement comprehensive IT solutions, ensuring seamless integration and user satisfaction.
- Mentored junior staff in best practices for system administration, fostering a culture of continuous improvement and knowledge sharing.
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- REFERENCE: Solomon Raj (Manager) - 829-745-8550, Sugguna Saindah (Assistant Manager) - 900-018-8830.
Technical / Business Support Engineer (ZOHO CRM)
Teleperformance
01.2021 - 03.2022
- Deputed on client project: TAFE and TMTL, Chennai.
- Led the implementation of ZOHO CRM solutions, enhancing user adoption and improving overall customer engagement strategies.
- Provided technical support and training to end-users, resulting in increased efficiency and reduced resolution time for issues.
- Collaborated with cross-functional teams to refine CRM processes, driving improvements in data accuracy and reporting capabilities.
- Developed and implemented support strategies that improved incident resolution times and enhanced customer satisfaction ratings.
- Led cross-functional initiatives to streamline processes, resulting in improved operational efficiency and reduced downtime.
- Collaborated with stakeholders to define technical requirements, ensuring alignment with business objectives and customer needs.
- Provided technical support for complex system issues, resolving challenges and maintaining high levels of user satisfaction.
- Engaged in continuous learning of emerging technologies, enhancing support capabilities and contributing to team knowledge sharing.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Analyzed system performance metrics to identify areas for improvement, driving enhancements that increased system reliability.
- Trained and mentored junior engineers, fostering a collaborative environment that improved team performance and morale.
- REFERENCE: Raja Selvam (Manager), CONTACT NO: 9445547288.
Product Design Engineer (Creo, CAD & Windchill)
Aksans Technologies & Core Tree Technologies
06.2018 - 07.2019
- Deputed on client project: Simpsons & Co. Ltd., Chennai.
- Collaborated with marketing and engineering teams to align product features with customer needs, driving successful product launches and market adoption.
- Mentored junior designers and engineers in best practices for product development, fostering a culture of continuous improvement and innovation.
- Analyzed user feedback and performance data to inform design iterations, enhancing overall product effectiveness and user engagement.
- Developed and maintained comprehensive design documentation, ensuring compliance with industry standards and facilitating efficient project workflows.
- Created detailed 3D models and simulations to effectively communicate design intent, resulting in faster prototyping and testing phases.
- Identified opportunities for cost reduction through material selection and process optimization, increasing profitability without compromising quality.
- Applied advanced CAD software tools to efficiently create complex geometries, accelerating time-to-market for new products.
- Led cross-functional teams in the development of innovative product designs, enhancing user experience and product functionality.
- Implemented user-centered design principles to optimize product aesthetics, resulting in increased customer satisfaction and market competitiveness.
- Utilized CAD software to create detailed engineering drawings, ensuring precision in the manufacturing process and adherence to specifications.
- Conducted rigorous testing and validation of prototypes, facilitating improvements that reduced production costs while maintaining quality standards.
- Led the design and development of complex components using Creo and CAD, resulting in improved product functionality and user satisfaction.
- Collaborated with cross-functional teams to integrate Windchill for efficient data management, enhancing project tracking and version control.
- Streamlined design processes by implementing best practices and guidelines, significantly reducing time-to-market for new products.
- Conducted thorough design reviews and provided mentorship to junior engineers, fostering a culture of continuous improvement and innovation.
- REFERENCE: HR. Mr. Sunil, contact no: 87544 89009.
- REFERENCE: HR. Mr. Prabhu, contact no: 99947 67080.
Design Engineer (AUTOCAD & CREO)
Protech Engineering Services
05.2017 - 06.2018
- Deputed on client project: TVS, Chennai.
- Led the design and development of innovative engineering solutions, resulting in improved product efficiency and client satisfaction.
- Collaborated with cross-functional teams to streamline design processes, enhancing project timelines and reducing operational costs.
- Utilized advanced CAD software to create detailed engineering drawings, ensuring compliance with industry standards and specifications.
- Conducted thorough analysis of design specifications, resulting in optimized performance and reduced material waste in production.
- Developed and maintained project documentation, ensuring alignment with regulatory requirements and facilitating smoother project transitions.
- REFERENCE: HR. Mr. Nafeez, CONTACT NO: 98843 34743.
Education
Bachelor of Engineering - Mechanical Engineering
Vel Tech High Tech Dr.Rangarajan Dr.Sakunthala Engineering College
Chennai, India 04.2001 -
Intermediate -
Doveton Matriculation Higher Secondary School
Chennai, India01.2013
High School -
Doveton Matriculation Higher Secondary School
Chennai, India01.2011
Skills
Technical support expertise
Team management
Auto CAD, Creo 30, Windchill
ServiceNow, VDI & Citrix, ZOHO CRM, ZOHO DESK,
All Microsoft office applications
Process planning, Design and development
Manufacturing, Production planning and control
Sales and Marketing
Ability to rapidly build relationship and set up trust
Confident and Determined
Ability to cope up with different situations
Good team working and team leading skills
Strong willingness to learn new skills
In-depth knowledge of designing tools like CREO, AUTOCAD and Windchill
Possessed strong communication, analytical, organizational and decision making skills
Sales and Marketing
Comprehensive knowledge of ZOHO CRM as a Technical / Business support
ServiceNow administration
IT solutions implementation
System troubleshooting
Client communication
User training and support
Cross-functional collaboration
Documentation management
Incident resolution
Process optimization
Comprehensive knowledge of ServiceNow, Citrix and VDI as a Systems Administrator
Have won various awards for being the top performer of the year and promotions
Handled major projects from TAFE and TMTL, Simpsons & Co Ltd, TVS, NISSAN on Casting Parts and Reverse Engineering and more Handled IT projects of Wipro as Systems admin
Accomplishments
- Documented and resolved critical issues which led to improved results.
- Supervised team of 5 staff members.
- Collaborated with team of 5 in the development of Zoho CRM project in TAFE.
- Achieved best performer continuously for 8 months by completing work with accuracy and efficiency.
- Achieved best results by introducing Windchill software for migrating CREO model tasks.
Software
Windchill PLM
Creo
AutoCad
VDI
Citrix
AWS
Zoho CRM
Certification
AutoCad
Interests
Creo and AutoCad design
Technical support
AWS and Azure Cloud
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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PERSONAL DETAILS
English, Hindi, Tamil.
Timeline
AWS Practioner
04-2024
Senior Associate: Systems Admin - ServiceNow
Wipro
04.2022 - Current
Technical / Business Support Engineer (ZOHO CRM)
Teleperformance
01.2021 - 03.2022
WindChill
08-2018
CREO
07-2018
Product Design Engineer (Creo, CAD & Windchill)
Aksans Technologies & Core Tree Technologies
06.2018 - 07.2019
AutoCad
12-2017
Design Engineer (AUTOCAD & CREO)
Protech Engineering Services
05.2017 - 06.2018
Bachelor of Engineering - Mechanical Engineering
Vel Tech High Tech Dr.Rangarajan Dr.Sakunthala Engineering College
04.2001 -
Intermediate -
Doveton Matriculation Higher Secondary School
High School -
Doveton Matriculation Higher Secondary School
DECLARATION
I do hereby declare that the above information is true to the best of my knowledge. Place: Chennai Date: S.Mohamed Suhail
INDUSTRIAL VISIT
- Ashok Leyland at Ennore
- Piston Rings at Tambaram
- Indian Space Research Organization at Sri Harikota.
EXTRA CURRICULAR ACTIVITIES
Participated in the Workshop “AUTO RENOVATE” during PINNACLE 2016 at CEG. Participated in the Entrepreneurship Awareness camp by Entrepreneurship Development Institute of India.
DECLARATION
I do hereby declare that the above information is true to the best of my knowledge. Place: Chennai Date: S.Mohamed Suhail
INDUSTRIAL VISIT
- Ashok Leyland at Ennore
- Piston Rings at Tambaram
- Indian Space Research Organization at Sri Harikota.