S. M. SURESH KUMAR
Chennai
Summary
Process professional with keen eye for detail and commitment to continuous improvement. Skilled in identifying process inefficiencies and implementing solutions that drive productivity. Highly collaborative team player known for reliability and adaptability. Expertise in process documentation and data analysis.
Overview
5
5
years of professional experience
Work History
Process Associate
Sutherland Global Services PVT LTD
03.2022 - Current
- Joined as Process Associate in Micron for Order Processing Management (Procure to pay).
- Creating a Sales order when we receive a purchase order copy from Customer Sales Operations and we can create order entry like Sample orders, Specteck orders (Bidding's) Standard orders and hub orders.
- Reviewing the documents and customer details to match with SAP and purchase order copy.
- Supporting orders to split the quantity and release from the workflow to ship within turn around time.
- Interaction with APAC, US & EMEA Clients and providing training identifications for the knowledge gaps across the process.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Identified and resolved process issues to drive optimal workflow and business growth.
Process Associate
HCL Pvt. Ltd.
03.2020 - 08.2022
- Joined as Process Associate in Woolworths for Site Operations & E- Commerce Management
- Online Store Creation & Online Processing for Australian client.
- Creation of time slots and their limits for sales per day in a particular store.
- Updating/Closing the time slots & limits as per client request.
- Handling the incidents/tickets via Service Wow tool
- Run the report on daily basis to find the pending requests more than 7 days and will close it.
- Worked for seven Australian states like New South Wales, Queensland, Victoria, South Australia, Western Australia, Northern Territory and Tasmania.
- Worked in Order Processing Management (Order to Cash) for Pitney Bowes US retail client.
- Order creation and Validation to generate Contract/Order Number for Shipping in SAP.
- Invoicing, Billing and Reviewing the documents of customer details.
- Renewal of parts & agreement as per client requirements.
- Orders created for Lease, Rental and Purchase by adding part description, amount, customer details, shipping and billing address in SAP.
Education
B.Sc. - Computer Science
05-2018
GPA: 66.6%
HSC -
03-2015
GPA: 61.3%
10th -
03-2013
CGPA: 64%
Skills
- Microsoft Word, Excel, PowerPoint
- SAP
- Workflow management
- Quality assurance
- Strong communication skills
- Process improvement
- Complex problem solving
Languages
English
Tamil
Awards
- Participated in Technical events in National Level Quiz Competition held in Taj Coromandel Hotel.
- Participated in website development & soft skills held in Crescent University.
- Participated in School Level Science Olympiad held in Kendriya Vidyalaya.
Hobbies and Interests
- Playing Cricket
- Carrom
- Chess
Personal Information
- Date of Birth: 10/04/97
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that all of the above-mentioned details are true to the best of my knowledge.
Timeline
Process Associate - Sutherland Global Services PVT LTD
03.2022 - Current
Process Associate - HCL Pvt. Ltd.
03.2020 - 08.2022
VELS UNIVERSITY - B.Sc., Computer Science
ANNA GEM SCIENCE PARK Mat.Hr. Sec. School - HSC,
KENDRIYA VIDYALAYA - 10th,
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