S. Mukamathusanjay
Cheyyar
Summary
Results-driven Quality Engineer with a proven track record at SVA Rikkon Lubes Pvt Ltd., adept in 8D problem solving and root cause analysis. Enhanced customer satisfaction by streamlining complaint resolution processes, achieving a significant reduction in complaints. Skilled in CAPA documentation and fostering cross-functional collaboration to ensure compliance with quality standards.
Overview
9
9
years of professional experience
Work History
In-House and Customer Quality Engineer
SVA Rikkon Lubes Pvt Ltd.
Cheyyar
01.2019 - 01.2025
- Handled customer quality issues by analyzing complaints, identifying root causes, and implementing corrective and preventive actions (CAPA).
- Coordinated cross-functional teams in Production, Quality, Engineering, and Suppliers to resolve customer concerns promptly.
- Monitored product performance and ensured compliance with customer specifications and quality standards.
- Conducted 8D reports, prepared customer-quality dashboards, and tracked recurring issues to prevent reoccurrence.
- Supported customer audits, prepared documentation, and ensured readiness for ISO/IATF requirements.
- Ensured timely closure of complaints in customer portals and maintained accurate quality records.
- Conducted in-process and final inspections to ensure products met quality standards and customer specifications.
- Performed root cause analysis (5 Why, Fishbone) for in-house quality issues and supported CAPA implementation.
- Verified the quality of incoming materials and components and communicated with suppliers on nonconformities.
- Ensured adherence to quality procedures, SOPs, and work instructions across all stages of production.
- Conducted line audits, process audits, and product audits to ensure consistent quality compliance.
- Achievements (You can customize numbers)
- Reduced customer complaints by XX% through effective problem solving and process improvements.
- Successfully improved customer satisfaction rating by enhancing communication and response times.
- Decreased complaint resolution time by XX% by streamlining issue-tracking and analysis processes.
VMC Operator
Rockman Industries Pvt Ltd.
Chella Perumbulimedu
01.2017 - 01.2019
- Operated and set up VMC/CNC machines as per production requirements and engineering drawings.
- Loaded programs, adjusted tool offsets, and ensured proper machining parameters for accuracy and surface finish.
- Interpreted technical drawings, blueprints, and job instructions to perform precise machining operations.
- Performed tool changes, fixture setting, job setup, and ensured correct clamping for safe operation.
- Monitored machine performance, identified abnormalities, and adjusted parameters to ensure consistent quality.
- Conducted first-piece inspections and in-process quality checks using Vernier, Micrometer, and Height Gauge to ensure precise machining.
- Maintained daily production records and inspection reports, supporting compliance with quality standards.
- Followed safety procedures, maintained a clean workspace, and ensured proper handling of tools and raw materials.
Diploma trainee: Die & Quality
Ashley Alteams India Pvt Ltd.
Chella Perumbulimedu
01.2016 - 01.2017
Education
B.E - Mechanical Engineering
Arulmigu Meenakshi Amman College of Engineering
Vembakkam01-2024
Diploma - Cheyyar
Cheyyar Polytechnic College
Cheyyar01-2016
SSLC - Puliyarambakkam
Govt ADW Hr Sec School
Puliyarambakkam01-2013
Skills
- CAPA management
- Root cause analysis
- 8D methodology
- Customer audit management
- Quality management systems
- FMEA and control plans
- Quality analysis
- In-process inspection
- Final inspection
- Quality methodologies
- Gauge handling and measurement
Previous Roles Responsibilities
Ashley Alteams India Pvt Ltd., Rockman Industries Pvt Ltd., Operated and set up VMC/CNC machines as per production requirements and engineering drawings., Loaded programs, adjusted tool offsets, and ensured proper machining parameters for accuracy and surface finish., Interpreted technical drawings, blueprints, and job instructions to perform precise machining operations., Performed tool changes, fixture setting, job setup, and ensured correct clamping for safe operation., Monitored machine performance, identified abnormalities, and made necessary adjustments to maintain quality., Conducted first-piece inspection and in-process quality checks using Vernier, Micrometer, Height Gauge, etc., Maintained daily production records, inspection reports, and machine maintenance logs., Followed safety procedures, maintained a clean workspace, and ensured proper handling of tools and raw materials.
Languages
- Tamil
- English
- Hindi
Personal Information
- Father's Name: Sadhik Basha
- Date of Birth: 04/16/98
- Nationality: Indian
- Driving License: TN25Y20160002704 (MCWG & LMV)
- Marital Status: Married
Disclaimer
Hereby I declare that to be honest in any circumstances and ethically true to the firm, putting my all efforts to the development of the firm.
Timeline
In-House and Customer Quality Engineer
SVA Rikkon Lubes Pvt Ltd.
01.2019 - 01.2025
VMC Operator
Rockman Industries Pvt Ltd.
01.2017 - 01.2019
Diploma trainee: Die & Quality
Ashley Alteams India Pvt Ltd.
01.2016 - 01.2017
B.E - Mechanical Engineering
Arulmigu Meenakshi Amman College of Engineering
Diploma - Cheyyar
Cheyyar Polytechnic College
SSLC - Puliyarambakkam
Govt ADW Hr Sec School