S. Muthusamy
Coimbatore
Summary
Operation Manager & Manager. Highly focused, confident, dedicated and committed with a diversified skill Set and committed to taking business to the next level by consistently attaining targets in all areas of the of the organization.
Overview
22
22
years of professional experience
Work History
Manager
NTT DATA Services
04.2024 - Current
Team Manager
NTT DATA Services
09.2006 - Current
Assistant Manager
NTT DATA Services
10.2021 - 04.2024
Senior Team Leader
NTT DATA Services
09.2017 - 10.2021
Team Leader
DELL
06.2015 - 08.2017
Process Trainer
DELL
01.2009 - 03.2011
Senior Associate
DELL
02.2006 - 01.2009
Business Analyst & SEO
Genuine data processing services
02.2005 - 08.2006
Process Associate
Perot Systems
01.2003 - 02.2006
Education
BSC -
Madras University
Skills
- MS Office
- ACE (Mainframe Application)
- STAR
- Meditech
- EPIC
- Cerner
- JIRA
- PBAR
Languages
Tamil
English
Roles And Responsibilities
- Ensuring team is effectively staffed to meet client SLAs
- People management & development
- Undertaking tactical/strategic planning for the process
- Ensures optimal capacity utilization
- Client interaction and Senior Management Interaction
- Monitoring daily progress/status and makes adjustments/corrections to ensure optimal performance and service.
- Coordinating customer-client escalations.
- Manage work volume and headcount forecast.
- New process transition planning and build the team
- Possesses broad knowledge of related processes, disciplines and/or technologies and their interdependencies
- Integrating knowledge and experience as a skilled Subject matter expert
- Multitasking by handing a small piece of calling team and Payment Posting team besides doing the Training activities
- Providing front-line supervision to the team leads and team members
- Provide daily leadership and supervision to a team consistent with management values and mission.
- Develop staff through performance management, goal setting, training, and effective employee relations.
- Review and approve timecards, time off requests, and the accuracy of labor allocations and payroll processing information.
- Effective communications and working relationships with Client, Management and Staff
- Planning Capacity, Inventory & Staffing for existing projects and new deals and effective Involvement in hiring process
- Interact with clients to remediate escalated claims/account issues, review changes, and attend to other client needs
Focusedareas
- P&L Management
- Revenue Forecasting
- Transition Management
- People Management
- Change Management
- Operations Management
- Process Improvements
- Business Intelligence
- Human Resource Management
- Stake Holder Management
- Quality Assurance
Keyareas
- Operation Management - Staffing/Inventory Management/Productivity/Quality/Attendance/Attrition/SLA Management/Client reports/360-degree project health review/People Management/Score card/Capacity utilization review /Training
- Transition Management - SOW/Hiring/Training/Ramp Plan/Production/Quality/Project handover
- Quality Assurance - QMS, Sampling/Audit/Feedback plan/Calibration/TNI/ATA/Reports
- Training & Development Plan - New Hire Training/Process Training/TNI/Performance Improvements/Train the Trainer/Process flows/GAP analysis
- Client relationship Management - Client Reports/KPI’s/ROI/ Escalation Management Client KPI’s – GCR/ NCR/ Collection Goal/ AR days/ Clean claim ratio/Rejection/Denial rate / 90+ AR %
- Process Excellence - Continues Improvements-Productivity/Process/Quality Improvement Plan, Best Practice Sharing with all projects, RPA implementations, Project support – Six sigma DMAIC, Lean & Kaizen
- Business intelligence - Revenue forecasting/Performance monitoring/payer behavior &Trend/Rules engine& Edit/AR Denial analytics/Master file management, Liquidation/ Waterfall report
Trainingachievementsawards
- Business Process Improvement Tools- Kaizan & Lean
- Train the Trainer (TTT) Certification.
- Project Druta – Website automation to view the contracted expected amount which resulted in 15 FTE savings.
- Project E-Script – All client application access request has been automated which resulted 3 FTE savings.
- Project – NPAC- Robotic automation – Adjustment process has been automated which resulted in 4 FTE savings.
- Winner of multiple bronze awards for automation and process improvements.
Professionalacademicqualification
BSC, Madras University
Personal Information
- Date of Birth: 12/04/81
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Personality Traits
- Teamwork skills
- Professionalism and work ethic
- Leadership and management
- Interpersonal abilities
- Adaptability and Situation Handling
Timeline
Manager
NTT DATA Services
04.2024 - Current
Assistant Manager
NTT DATA Services
10.2021 - 04.2024
Senior Team Leader
NTT DATA Services
09.2017 - 10.2021
Team Leader
DELL
06.2015 - 08.2017
Process Trainer
DELL
01.2009 - 03.2011
Team Manager
NTT DATA Services
09.2006 - Current
Senior Associate
DELL
02.2006 - 01.2009
Business Analyst & SEO
Genuine data processing services
02.2005 - 08.2006
Process Associate
Perot Systems
01.2003 - 02.2006
BSC -
Madras University