Fijo Philip
Bangalore
Summary
Detail-oriented SOC and IAM analyst with three years of cybersecurity experience, focusing on threat detection and incident response. Proficient in SIEM and IBM QRadar for real-time monitoring, enhancing organizational asset protection. Demonstrated success in leading incident response initiatives and formulating robust security strategies. Skilled in analyzing system logs and network traffic to identify vulnerabilities and implement risk mitigation measures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Analyst
DELL International Services
Bangalore
03.2022 - 03.2025
- Monitored security events and alerts with SIEM, Splunk, IBM Qradar, and various security tools to detect threats.
- Conducted initial investigations and triaged security incidents, identifying false positives and assessing severity.
- Escalated critical incidents for advanced analysis and resolution by higher-level analysts.
- Reviewed logs and event data to validate threats, providing actionable insights for mitigation.
- Configured and optimized security tools to enhance monitoring and response capabilities.
- Documented investigation findings and actions taken for tracking and reporting purposes.
- Collaborated with IT and security teams to improve infrastructure and response mechanisms based on incidents.
- Applied threat intelligence feeds to strengthen detection and response effectiveness.
IT Support Engineer L2
Qube Root Analytics
Bangalore
03.2020 - 01.2022
- Delivered technical support and customer service for SFM clients.
- Diagnosed, reproduced, and resolved software and hardware issues for customers.
- Troubleshot protocols in SFM software to facilitate problem isolation and resolution.
- Escalated customer cases to subject matter experts or L2 when necessary.
- Researched client issues promptly and provided actionable recommendations.
- Contributed to internal and external knowledge base articles to enhance resources.
- Reproduced technical issues in lab environment for thorough analysis.
- Documented troubleshooting steps, recommendations, and resolutions with clarity.
Quality Analyst Technical
Aegis
Bangalore
06.2016 - 08.2019
- Conducted root cause analysis and provided feedback on product issues within SLA time frame
- Monitored phone calls to evaluate performance and align with business objectives
- Collaborated with Documentation and QA teams to resolve product and documentation issues
- Managed technical support page by creating FAQ and knowledge base articles
- Uploaded links for documentation and software downloads for new JIO versions
- Oversaw Rave ticketing system support queue for timely resolution of requests
- Programmed attributes to enhance support processes through automation
Education
Diploma - Electrical and Electronic Engg
Kalaivanar NSK Polytechnic College
Nagercoil01-2012
Skills
- Security Operations Center (SOC)
- IT services and technical analysis
- OKTA expertise
- Security audits and compliance
- Federation protocols (SAML, OAuth, OpenID Connect)
- Single sign-on (SSO)
- Multi-factor authentication (MFA)
- Vulnerability assessment
- Zero trust architecture
- Role-based access control (RBAC)
- Risk assessment and threat modeling
- Splunk
- Security information and event management (SIEM)
- Identity access management (IAM)
- CyberArk
- IBM QRadar
- Network security strategies
- Microsoft Entra ID
- Firewall management
- ITIL framework
Certification
- Cisco Certified Network Associate (CCNA)
- CompTIA Security+
- ITIL V4 Foundation certification
Accomplishments
🔐 Implemented Role-Based Access Control (RBAC), improving authorization efficiency by 53%, cutting access provisioning time by 40%, and reducing unnecessary privilege escalations by 30%.
🧩 Achieved 100% audit compliance by aligning identity governance, incident response procedures, and system configurations with internal security policies and external regulatory standards.
⚡ Reduced incident response time by 25% and lowered false positives by 40% through SIEM tuning, alert rule optimization, and playbook automation — significantly enhancing SOC response efficiency.
AREAS OF INTEREST
- Cybersecurity
- Privileged access management
- Automation and scripting
Timeline
IT Analyst
DELL International Services
03.2022 - 03.2025
IT Support Engineer L2
Qube Root Analytics
03.2020 - 01.2022
Quality Analyst Technical
Aegis
06.2016 - 08.2019
Diploma - Electrical and Electronic Engg
Kalaivanar NSK Polytechnic College
Similar Profiles
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services
M.Banu PrakashM.Banu Prakash
Senior Analyst, Sales at Dell International Services (Dell Technologies)Senior Analyst, Sales at Dell International Services (Dell Technologies)
Ashish U HonnavarAshish U Honnavar
Advisor, Service Project/Program Manager at Dell International Services Ltd. / Dell TechnologiesAdvisor, Service Project/Program Manager at Dell International Services Ltd. / Dell Technologies
Megha GuptaMegha Gupta
Senior Software Engineer at Dell International Services, DellSenior Software Engineer at Dell International Services, Dell
Muskan JainMuskan Jain
Associate – Bid Management at Subex Ltd.Associate – Bid Management at Subex Ltd.