S PRIYANKA

Seeking a position to utilize my skills and abilities in the organization that offers professional growth while being resourceful, innovative and flexible.

• A responsibility of an RTA is to manage a project that takes place in different locations at the same time, such as India, Costa Rica, China, and Poland.
• Driving AHT with chats, calls, and emails contributes to the creation of metrics and targets for services.
• Monitoring Real time Queue and alerting the agents regarding Non-productive Auxiliary.
• Maintain the staffing coverage and daily attendance, and the schedule of program breaks on a daily basis.
• Maintain the Productivity reports for various site.
• Develop internal reports on a daily basis, on a weekly basis, and on a monthly basis, using trends and check the daily forecast deviation.
• Generating Weekly Business Reviews (WBR) reports for Global and internal site using forecast values.
• Work with the operations team to analyse and improve the delivery processes within the organization.
• Generate ideas for process and service improvement.

• Father's Name: K.SHANMUGASUNDARAM
• Date of Birth: 09/01/98
• Gender: Female

• Awarded and certified on 'Hi Flyer' R&R Mid 2022.
• Award on 'Hi Flyer' for the period of 2023.