S Priyanka

• Resolved over 90+ customer queries daily through real-time calls and live PET cases, achieving high customer satisfaction and exceeding performance targets
• Resolved over 90+ customer queries daily through focusing on complex billing and service issues ensuring timely and accurate resolution.
• Acted as a primary point of contact for customer queries, resolving complex issues and ensuring timely resolution.
• Documented and categorized all customer interactions and billing/transaction issues ensuring updating accurate data information.
• Escalated unresolved queries according to set escalation paths and followed up.

Senior Risk Advisor – Risk Investigations

• Analyzed financial and transactional risk indicators, applying strategic solutions for high-risk scenarios.
• Developed and implemented compliance strategies for KYC and KYB, communicating effectively with internal departments to ensure regulatory adherence.

• · Supported HNI/Ultra HNI customer inquiries with service expectations aligning with customer’s financial requirements and strategies.
• · Utilized CRM tools to document and track customer interactions, producing regular reports on customer and transaction data of the customer’s accounts.
• · Supported Bank’s business development by identifying and pursuing new opportunities within existing client portfolios.

• Implemented strategies to improve collections and defaulted account management, ensuring accuracy and compliance.
• · Reviewed and processed invoices with accuracy and recommend billing improvements
• · Communicated regularly with customers regarding their account status, payment history, and any changes or updates to billing information.
• · Reviewed and reconciled accounts, managed payment processes, and provided solutions to customer issues, ensuring accurate documentation of all transactions.
• · Produced detailed reports on accounts receivable activities on daily and monthly basis, providing insights for management decisions.

• · Provided high-quality service and support on inbound calls, outbound calls, resolving customer inquiries and identifying cross-selling opportunities.
• · Addressed complex billing/transaction issues, serving as subject matter expert on received accounts.
• · Documented interactions and followed up to ensure issue resolution, sales conversion, contributing to overall customer satisfaction.
• · Capitalized on cross-selling and successful lead conversion and targets.

• · Created high-quality pitchbooks and presentations, meeting client specifications and regulatory requirements.
• · Managed projects and produced high-quality zero error documentation, ensuring adherence to client specifications and regulatory requirements.
• · Delivered detailed project management control documents for key project oversight.
• Evaluated and improved documentation processes, enhancing accuracy and efficiency in project delivery and achieving dead lines.