S. Raghul
Banker
Chennai
Summary
A self-disciplined, enthusiastic, dynamic and hardworking individual seeking a challenging and rewarding career and with a commitment to company excellence.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Relationship Manager
Yes Bank Ltd
11.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Senior Customer Relationship Officer
Bankbazaar.com
08.2022 - 11.2024
- 2.2 years of experience as a Senior Customer Relationship Officer in Bankbazaar.com from 16 August 2022 to 26 November 2024.
Email and Chat Support Associate
Sutherland Global Services
09.2019 - 07.2022
- 2 years experience as Email and Chat Support Associate in Sutherland Global Services from September 3rd, 2019, to July 2022.
Process Associate in Chat Process
Iopex Technologies
01.2017 - 08.2019
- 2 years and 7 months Experience as Process Associate in Chat Process in Iopex Technologies from January 24th, 2017, to August 14th 2019.
Education
B.E - Mechanical Engineering
Velammal Engineering College
Chennai01.2016
12th - undefined
S.B.O.A Matric
Chennai01.2012
10th - undefined
S.B.O.A Matric
Chennai01.2010
Skills
Relationship building
Certification
Completed Desktop Engineering course in HP Software University.
Accomplishments
Completed Business Preliminary in University of Cambridge ESOL Examinations.
Highlights of Qualifications:
Received two R&R in BankBazaar.com., Sales topper in my credit card department., Won weekly sales contest with quality of submissions.
DECLARATION:
I hereby declare that all above given information is true to best of knowledge and belief. Place: Chennai Date: (S.RAGHUL)
Professional Experience:
- Banking & E-Commerce Domain Expertise: Extensive experience working in both banking and e-commerce industries, with a strong understanding of industry-specific processes and customer expectations.
- Multichannel Customer Support: Proficient in providing exceptional customer support across multiple channels, including voice, chat, and email, ensuring timely resolution of inquiries and enhancing customer satisfaction.
- Inside Sales Experience: Demonstrated success in inside sales, particularly in the credit card department, where I contributed to increasing customer acquisition and cross-selling of financial products.
- Voice & Non-Voice Support Experience: Adept in both voice and non-voice support environments, handling a variety of customer queries with a focus on professionalism, accuracy, and efficiency
Timeline
Relationship Manager
Yes Bank Ltd
11.2024 - Current
Senior Customer Relationship Officer
Bankbazaar.com
08.2022 - 11.2024
Email and Chat Support Associate
Sutherland Global Services
09.2019 - 07.2022
Process Associate in Chat Process
Iopex Technologies
01.2017 - 08.2019
12th - undefined
S.B.O.A Matric
10th - undefined
S.B.O.A Matric
B.E - Mechanical Engineering
Velammal Engineering College