S. Raghul
Banker
Chennai
Summary
A self-disciplined, enthusiastic, dynamic and hardworking individual seeking a challenging and rewarding career and with a commitment to company excellence.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Relationship Manager
Yes Bank Ltd
11.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Senior Customer Relationship Officer
Bankbazaar.com
08.2022 - 11.2024
- 2.2 years of experience as a Senior Customer Relationship Officer in Bankbazaar.com from 16 August 2022 to 26 November 2024.
Email and Chat Support Associate
Sutherland Global Services
09.2019 - 07.2022
- 2 years experience as Email and Chat Support Associate in Sutherland Global Services from September 3rd, 2019, to July 2022.
Process Associate in Chat Process
Iopex Technologies
01.2017 - 08.2019
- 2 years and 7 months Experience as Process Associate in Chat Process in Iopex Technologies from January 24th, 2017, to August 14th 2019.
Education
B.E - Mechanical Engineering
Velammal Engineering College
Chennai01.2016
12th - undefined
S.B.O.A Matric
Chennai01.2012
10th - undefined
S.B.O.A Matric
Chennai01.2010
Skills
Relationship building
Customer relationships
Relationship management
Customer service
Certification
Completed Desktop Engineering course in HP Software University.
Accomplishments
Completed Business Preliminary in University of Cambridge ESOL Examinations.
Highlights of Qualifications:
Received two R&R in BankBazaar.com., Sales topper in my credit card department., Won weekly sales contest with quality of submissions.
DECLARATION:
I hereby declare that all above given information is true to best of knowledge and belief. Place: Chennai Date: (S.RAGHUL)
Professional Experience:
- Banking & E-Commerce Domain Expertise: Extensive experience working in both banking and e-commerce industries, with a strong understanding of industry-specific processes and customer expectations.
- Multichannel Customer Support: Proficient in providing exceptional customer support across multiple channels, including voice, chat, and email, ensuring timely resolution of inquiries and enhancing customer satisfaction.
- Inside Sales Experience: Demonstrated success in inside sales, particularly in the credit card department, where I contributed to increasing customer acquisition and cross-selling of financial products.
- Voice & Non-Voice Support Experience: Adept in both voice and non-voice support environments, handling a variety of customer queries with a focus on professionalism, accuracy, and efficiency
Timeline
Relationship Manager
Yes Bank Ltd
11.2024 - Current
Senior Customer Relationship Officer
Bankbazaar.com
08.2022 - 11.2024
Email and Chat Support Associate
Sutherland Global Services
09.2019 - 07.2022
Process Associate in Chat Process
Iopex Technologies
01.2017 - 08.2019
12th - undefined
S.B.O.A Matric
10th - undefined
S.B.O.A Matric
B.E - Mechanical Engineering
Velammal Engineering College