S RAGHU VAMSHI
Turkayamjal
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
GENPACT
Hyderabad
03.2024 - Current
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Identified opportunities for process improvement within the customer service department.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
Customer Service Associate (VCS NA)
Amazon
05.2020 - 11.2020
- Worked in Amazon as Customer Service Associate (VCS NA) from May 4, 2020 to Nov 30, 2020.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
Senior Customer Care Executive – Operations
Conneqt Business Solutions Limited
04.2018 - 03.2020
- Worked in Conneqt Business Solutions Limited as Senior Customer Care Executive - Operations from April 12, 2018 to March 3, 2020.
- Resolved escalated customer complaints within established time frames.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Process Associate
Karvy (Forde I search Pvt Ltd)
12.2014 - 01.2018
- Worked in Karvy (Forde I search Pvt Ltd) as a Process Associate for Pratham Helpdesk from Dec 31, 2014 to Jan 18, 2018.
Education
B. TECH -
Acharya Nagarjuna University
01.2013
Intermediate -
New Vision Junior College
01.2009
S.S.C -
Chaitanya High School
01.2007
Skills
- Issue Escalation
- Customer Needs Assessment
- Customer Relationship Management
- Account Management
- Payment management
- Satisfaction monitoring
- Customer Engagement
- Online chat and email
- Complaint Handling
- Research capabilities
Hobbies and Interests
Listening music, Playing chess
Languages
English, Telugu & Hindi
Accomplishments
Received a recognition for top performance for the month of June 2020 from NHT while working in Amazon. Received a recognition for Excellence in Performance (WOW) for the month of June 2018. Received an award as League of Extraordinary for Excellence in Performance and Extraordinary contribution during July-September 2018. Received a recognition for Excellence in Performance (WOW) for the month of March 2019. Received an award for Exemplary performance while working in Pratham Helpdesk.
Responsibilities:
Being a Customer Support Associate in Amazon Development Centre handled US Retail Chats. Being a Senior Customer Care Executive in Conneqt Business Solutions Limited, handled Outbound Calls (Sales) and achieved targets as per the requirement. Being a Process Associate handled queries related to account opening at Pratham Helpdesk.
Profile:
Around 6 years of experience in BPO sector as Customer Care Executive, worked hard with dedication. Excellent Communication and Documentation skills Quick Learner. Good team player and leader with excellent technical and interpersonal skills
Personal Profile:
Name : S.Raghu Vamshi Father's Name : S.Venkatanarsimha Date of Birth : 15-06-1991 Gender : Male Languages Known : English, Telugu & Hindi Nationality : Indian Religion : Hindu Interests : Listening music, Playing chess
Timeline
Customer Service Executive
GENPACT
03.2024 - Current
Customer Service Associate (VCS NA)
Amazon
05.2020 - 11.2020
Senior Customer Care Executive – Operations
Conneqt Business Solutions Limited
04.2018 - 03.2020
Process Associate
Karvy (Forde I search Pvt Ltd)
12.2014 - 01.2018
B. TECH -
Acharya Nagarjuna University
Intermediate -
New Vision Junior College
S.S.C -
Chaitanya High School
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