S Raghuvaran
Assistant Manager Branch Banking
Bangalore
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Service Relationship Manager
Axis Bank Ltd
Bangalore
06.2022 - Current
- Working with all operational department as a front end and especially Branch Banking, Forex, Asset Desk, Mutual funds and Insurance departments to facilitate communication and deliver personalized solutions to customers.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Assistant Acquisition Manager
Kotak Mahindra Bank
Bangalore
04.2019 - 04.2022
- Sourced vendors, built relationships, and negotiated prices.
- Implemented policies to reduce cost and eliminate waste.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Wrote standard operating procedures for department.
Education
Master of Arts - Accounting And Business Management
Sri Venkateshwara University
Andhra Pradesh, India 09.2019 - Current
Bachelor of Arts - Accounting And Finance
Sri Venkateshwara University
Andhra Pradesh, India 06.2016 - 06.2019
High School Diploma -
Z P High School
Gudlanayanapalli, Kuppam, Chittoor, Andhra Pradesh 06.2013 - 03.2014
Skills
Business relationship cultivation
Investment and Wealth Planning
Banking
New business generation
Equity and Fixed Income Markets
Wealth management offerings
Loans
Service support
Relationship building and management
Accomplishments
- After Joining the present organization with in six months got the internal promotion as a Service Relationship Manager from Branch Relationship Manager.
- Achieved 96% through effectively helping with Client's queries and services requests.
- I have done the Alteryx Micro credential certification and preparing for Alteryx core certification.
Certification
Alteryx Foundation Micro-Credential
Playing Cricket,Spending tome with friend and Intranet.
When i went to home at week end i will play cricket with my friends.
After working, for relaxation and knowing anything if required i will browse social media and other things.
Timeline
IRDAI
10-2023
Alteryx Foundation Micro-Credential
11-2022
Service Relationship Manager
Axis Bank Ltd
06.2022 - Current
Master of Arts - Accounting And Business Management
Sri Venkateshwara University
09.2019 - Current
Assistant Acquisition Manager
Kotak Mahindra Bank
04.2019 - 04.2022
Bachelor of Arts - Accounting And Finance
Sri Venkateshwara University
06.2016 - 06.2019
High School Diploma -
Z P High School
06.2013 - 03.2014