Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Languages
Disclaimer
Technical Expertise
Disclaimer
Generic
S. Raja

S. Raja

Retail Strategist
Mumbai

Summary

Accomplished retail operations and sales leader with 25+ years of experience in jewelry and luxury retail. Successfully drives sales growth, leads high-performing teams, and expands brand presence across India, Nepal, and Bangladesh. Highly skilled in sales forecasting, inventory control, customer relationship management, and brand development. Specializes in GIA-certified gemology expertise. Recognized for consistent achievements in sales performance, strategic market expansion, and exceptional customer service.

Overview

2025
2025
years of professional experience
5
5
Languages
2
2
years of post-secondary education

Work History

National Sales Head

GIA - GEMOLOGICAL INSTITUTE OF AMERICA
Mumbai
01.2022 - Current

National Sales Head | Jewellery & Diamond Manufacturing | Jewellery Retail | Business Development

As a results-oriented leader in jewellery retail and diamond manufacturing, I excel at driving sales and nurturing high-performance, hybrid teams. My strengths lie in strategic planning, problem-solving, and hands-on mentorship, all fostering a collaborative environment that empowers team success. Key responsibilities include:

  • Leadership & Team Development: Leading and developing a hybrid sales team, fostering collaboration, continuous learning, and a results-driven culture.
  • Retail Engagement: Executing retailer engagement activities, supporting sales teams through targeted training, and maintaining high standards in retail display and brand presentation.
  • Industry Consulting: Advising diverse industry stakeholders on GIA certification and industry standards, enhancing retailer credibility and shopper confidence.
  • Trade Associations: Building connections with industry bodies and trade associations across India to conduct seminars on gems and jewellery, covering topics like the latest research findings. Engaging with GIA alumni to understand their needs and arrange expert-led seminars. Partnering with educational institutions to promote careers in the gem and jewellery industry. Gathering market insights and collaborating with cross-functional teams to drive brand awareness through targeted marketing strategies.

I leverage these strengths to achieve sales targets, drive growth, and uphold excellence in the gem and jewellery industry.

Zonal Head – North, South, East India and Nepal

GIA - GEMOLOGICAL INSTITUTE OF AMERICA
New Delhi
2012 - Current
  • Achieving the Educational Enrollment Target in various segments
  • Planning and Execution of Educational Courses in every possibly city
  • Sales projection in terms of Enrollments for the complete fiscal year and achieving the same
  • Lab Registrations and Achieving the Stone Intake
  • Brand Awareness
  • Conducting Seminars in Various Institutions to improve the awareness about the brand and the Industry
  • Promoting Gems and Jewellery Industry as an alternate Career option
  • Planning the Marketing activities for the zone

Manager – Retail Operations (North)

FOREVER PRECIOUS JEWELLERY AND DIAMONDS LTD
7 2011 - 6 2012
  • Taking care of the Retail Sales
  • Planning and Execution of Sales, Stock, Stock Turn, ROI
  • Sales projection for the complete fiscal year and achieving the same
  • Stock Planning on basis of Stock Turn
  • Brand Awareness
  • Conducting Exhibitions in Various cities to explore new opportunities for opening Retail chain of Stores
  • Planning the Marketing activities and VM of the store
  • Reporting to GM – Retail
  • In giving regular feedbacks about the latest trends in designs and marketing strategies followed by key retailers to the respective department in order to coup up with the current market scenario

Regional Manager – Retail and Corporate Sales

Four Ceess Pvt Ltd
04.2010 - 07.2011
  • Taking care of the Retail and Corporate Sales catering to entire South India
  • Planning and execution of sales projections for the retail wing – Chennai Diamonds Jewelers pvt ltd
  • Catering to various B2B clients and regular follow-ups for the replenishment and achieving the set target by the Company
  • Dealing with High Value Clients
  • Brand Awareness
  • Conducting Exhibitions in Various cities to explore new opportunities for opening Retail chain of Stores
  • Planning the Marketing activities and VM of the store
  • Working under the direct supervision of the Director and respective departments in order to achieve the planned target
  • In giving regular feedbacks about the latest trends in designs and marketing strategies followed by key retailers to the respective department in order to coup up with the current market scenario

Regional Sales Manager

ORRA – The Diamond Destination
07.2007 - 01.2010
  • Taking care of Retail Sales and Operations
  • Visual Merchandising of the stores
  • Updating the stock requirements and replenishments
  • Sales projection for the complete fiscal year and achieving the same
  • Stock Planning on basis of Stock Turn
  • Product Selection
  • Staff Retention
  • Dealing with High Value Clients
  • Brand Awareness
  • Conducting Exhibitions in Various cities to explore new opportunities for opening new stores

Area Manager - Tamilnadu

ORRA – The Diamond Destination
04.2006 - 07.2007

Store Manager - Chennai

ORRA – The Diamond Destination
08.2005 - 04.2006

Store Manager - Chennai

TANISHQ
10.2004 - 08.2005

Store Manager - Chennai

BAPALAL DIAMONDS
04.1999 - 10.2004

Education

MBA - Marketing

Welingkar Institute of Management
Mumbai
09.2022 - 09.2024

Aircraft Maintenance Engineering -

Nehru College of Aeronautics
Coimbatore, India
04.2001 -

Skills

Accomplishments

  • Best Sales Person of Chennai – Awarded by DTC for consecutive 2 years
  • Doubled the Sales of ORRA Chennai store in the 1st year of operation as Store Manager
  • 26% growth in Sales in the 1st year of operation as Regional Sales Manager North
  • 28% growth in Sales in the 2nd year of operation as Regional Sales Manager North
  • 26% growth in Sales in the 3rd year of operation as Regional Sales Manager North
  • Spearheaded the business in Nepal and Bangladesh – GIA Operations
  • Successfully headed the team with zero attrition

Timeline

MBA - Marketing

Welingkar Institute of Management
09.2022 - 09.2024

National Sales Head

GIA - GEMOLOGICAL INSTITUTE OF AMERICA
01.2022 - Current

Regional Manager – Retail and Corporate Sales

Four Ceess Pvt Ltd
04.2010 - 07.2011

Regional Sales Manager

ORRA – The Diamond Destination
07.2007 - 01.2010

Area Manager - Tamilnadu

ORRA – The Diamond Destination
04.2006 - 07.2007

Store Manager - Chennai

ORRA – The Diamond Destination
08.2005 - 04.2006

Store Manager - Chennai

TANISHQ
10.2004 - 08.2005

Aircraft Maintenance Engineering -

Nehru College of Aeronautics
04.2001 -

Store Manager - Chennai

BAPALAL DIAMONDS
04.1999 - 10.2004

Zonal Head – North, South, East India and Nepal

GIA - GEMOLOGICAL INSTITUTE OF AMERICA
2012 - Current

Manager – Retail Operations (North)

FOREVER PRECIOUS JEWELLERY AND DIAMONDS LTD
7 2011 - 6 2012

Languages

English
Hindi
Tamil
Telugu
Malyalam

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Technical Expertise

Diamond Graduate (GIA), Pearl Graduate (GIA), Accredited Jewellery Professional (GIA), Production – Planning, Retail operations, Retail Management, VM, Customer Relations, Stock Planning, Sales Projection, Efficient in Microsoft Office for all types of Reporting and Analysis

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and belief.
S. RajaRetail Strategist