S. Rajkumar
Chennai
Summary
To work with sincere efforts and dedication on any assigned task with complete involvement, enrich my knowledge and contribute towards achieving the goal of employer and my nation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Leader
Roadzen Assistance India Pvt Ltd (Loss Assessor's Agency)
New Delhi NCR
10.2022 - Current
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Performed investigations on claims to verify accuracy of information provided.
- Analyzed case data and determined best course of action for resolution of a claim.
- Negotiated settlements between claimants and insurance companies in accordance with regulations.
- Communicated regularly with internal departments as well as external customers regarding the status of various claims.
- Provided advice to claimants on the status of their claims and potential outcomes.
- Maintained detailed files on all cases reviewed for future reference purposes.
- Reviewed and evaluated claims to determine coverage and liability.
- Applied knowledge of legal principles related to insurance contracts when assessing claims.
- Assessed damage or loss incurred by claimants according to insurance policies.
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
- Interpreted policy terms and conditions to ascertain claim eligibility.
- Reviewed existing policies and procedures for claims handling, making recommendations for changes as necessary.
- Collaborated with other departments within the organization to ensure seamless communication between teams.
- Assessed individual employee performance on a regular basis using established criteria.
- Recruited new staff members when required, conducting interviews and making offers of employment.
- Scheduled training sessions for new staff members on company policies, systems and procedures related to claims handling.
- Maintained accurate records of all claims activities on the internal system.
- Collaborated with external stakeholders such as insurers, brokers, solicitors, as required.
- Monitored team's performance against set targets and objectives, providing feedback as needed.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Liaised with IT department to troubleshoot any technical issues that may arise during claims processing.
BODYSHOP INCHARGE
KUN Auto Comp Pvt Ltd
Chennai
12.2019 - 12.2021
- Assisted body shop technicians with ordering parts from suppliers as needed.
- Monitored inventory levels of body shop supplies and materials regularly.
- Maintained contact with customers throughout the repair process to ensure satisfaction.
- Maintained a safe work environment by adhering strictly to safety regulations at all times.
- Updated customer accounts in computer system on a regular basis.
- Organized, scheduled and coordinated appointments for customers.
- Developed relationships with vendors by coordinating delivery schedules.
- Reviewed repair orders for accuracy prior to submission to accounting department.
- Processed customer payments and invoices accurately and promptly.
- Supported other departments within the body shop when needed.
BODYSHOP ADVISOR
KUN Auto Comp Pvt Ltd
Chennai
12.2017 - 12.2019
- Greeted customers upon arrival, identified customer needs and provided appropriate services.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Advised customers on preventative maintenance procedures for their vehicles.
- Performed road tests to evaluate performance of repaired vehicles prior to customer delivery.
- Monitored shop productivity levels and made suggestions to improve efficiency.
- Evaluated warranty claims according to company policies and procedures.
- Verified that all repairs met manufacturer specifications before finalizing paperwork.
- Communicated effectively with mechanics regarding repair progress, estimated timescales, and cost estimates.
- Prepared invoices for payment by customers after completion of service or repair work.
- Diagnosed complex mechanical issues using specialized tools such as scanners and oscilloscopes.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
- Assisted in the ordering of parts required for vehicle repairs.
- Reviewed completed jobs with customers, answered questions, and ensured satisfaction with the results.
- Developed strong relationships with vendors to negotiate competitive pricing on parts.
- Inspected vehicles for damage, recorded findings, and wrote repair estimates.
- Trained new hires in body shop operations including safety regulations and best practices.
- Maintained a clean and organized working environment with proper safety protocols in place.
- Kept up-to-date with industry standards and new repair techniques.
SERVICE ADVISIOR
RITHWIK MOTORS
Chennai
05.2012 - 12.2017
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Ensured that all customer inquiries were handled promptly and accurately.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Participated in ongoing training activities related to automotive technology advancements.
- Promptly responded to customer inquiries via phone, email or in person.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Maintained records of customer interactions and transactions.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Greeted customers and addressed their needs in a professional manner.
- Prepared invoices for services rendered and collected payments from customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Provided top quality control and eliminated downtime to maximize revenue.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Maintained records of all activities related to the operation of the workshop.
- Inspected completed work to ensure conformance to specifications.
Education
Bachelor of Arts - Computer Application
MOHAMED SATHAK COLLEGE OF ARTS &SCIENCE, CHENNAI-119
Chennai, TN05.2011
DIPLOMA IN AUTOMOBILE - Automobile Engineering
NAIET Educational Trust
CHENNAI04.2010
HSC - Commerce And Computer Science
CORPORATION HIGHER SECONDARY SCHOOL, CHENNAI=32
Chennai, TN04.2008
SSLC -
CORPORATION HIGHER SECONDARY SCHOOL, CHENNAI=32
04.2006
Post Graduate Diploma in Computer Application - Computer Application
Tamilnadu Computer Education Development Scheme
Chennai, TNCurrent Job Profile
- Producing an accurate report and updating the insurance provider.
- Maintain age-appropriate claims within 7 days of TAT.
- Ensures that claims are processed accurately and efficiently while reporting to the insurance company's needs with team.
- Addressing the repairer's concerns and formalizing the claims process.
- Month-to-month reports are created for the DSP hierarchies and reporting.
- Hosting team meetings online and resolving the team issues.
- Claim initiating through Dsp (Digital Service provider) portal.
- Addressing the claims inwards and outflow with team members and guide them to get higher levels of performance.
- Achieving the monthly target fixed by our Dsp.
- Addressing the insurance company queries.
- Sharing information with team members about the inquiries made by the insurance company.
Certification
- Post Graduate Diploma in Computer Application
Jobachievementsandlearned
- Earned 1lak labour in per vehicle in-house and outsource in MTVs
- Attended the VALEO transmission training in irungattukotai Chennai through MTVs
- Attended the technical training conducted by Eureka Ford pvt ltd Chennai through MTVs
- Completed level 1 and level 2 BPSA In-house Training in KUN Hyundai Ambattur
- Completed level 1 and level 2 BPSA Painting process Training in Asian Paints PPG irungattukotai Chennai
- Completed level 1 and level 2 BSM In-house Training in KUN Hyundai Ambattur
- Achieved Best Team leader Award for performing Zero pendency Continually for 3months From Jan - 2024 in DSP services
Affiliations
- Runner in hockey district level competition in school.
- Runner in football in inter-school competition
- Winner in football and cricket
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Malayalam
Elementary (A2)
A2
Hindi
Beginner (A1)
A1
Timeline
Team Leader
Roadzen Assistance India Pvt Ltd (Loss Assessor's Agency)
10.2022 - Current
BODYSHOP INCHARGE
KUN Auto Comp Pvt Ltd
12.2019 - 12.2021
BODYSHOP ADVISOR
KUN Auto Comp Pvt Ltd
12.2017 - 12.2019
SERVICE ADVISIOR
RITHWIK MOTORS
05.2012 - 12.2017
Bachelor of Arts - Computer Application
MOHAMED SATHAK COLLEGE OF ARTS &SCIENCE, CHENNAI-119
DIPLOMA IN AUTOMOBILE - Automobile Engineering
NAIET Educational Trust
HSC - Commerce And Computer Science
CORPORATION HIGHER SECONDARY SCHOOL, CHENNAI=32
SSLC -
CORPORATION HIGHER SECONDARY SCHOOL, CHENNAI=32
Post Graduate Diploma in Computer Application - Computer Application
Tamilnadu Computer Education Development Scheme