Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Ramamohana S

Ramamohana S

Senior Software Engineer
Bengaluru

Summary

Results – driven Salesforce Business Analyst with MBA Post Graduation and 11+ years of experience in Software engineering and application development. 2X Sales salesforce certified professional with a highly skilled track record in Salesforce services. Ready to leverage my experience to help your company achieve its goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Senior Software Engineer

IQVIA(IMSHealthIndiaPvtLtd)
Bangalore
2 2020 - Current
  • Handle all basic administrative functions including user management, reports and dashboards and other routine tasks
  • Perform unit testing, performance testing of new application functionality, analyze and mitigate issues identified during testing
  • Involve in sandbox refreshment, pre and post deployment activities, assist in performing and executing functional testing
  • Assist with front – line support for 1500 salesforce.com users in regions, including responsibility for user support/training
  • Provide support for day-to-day management of Salesforce.com
  • Managing incidents, questions, BA and Data management
  • Handling team of 5 members and taking care of 4 clients
  • Creation of products, territory and assigning them to user’s territory
  • Migrated data using Data Loader, performed mass uploads and updates, importing, and exporting data
  • Develops Reports, Dashboards, and processes to continuously monitor data quality and integrity
  • Worked on various models like Call, account to territory, meeting, orders, remote engagement and agreements etc
  • Create detailed, comprehensive and well –structured test plans and test cases, Experiencing writing clear, concise and comprehensive test plans and test cases, Knowledge of testing and integrations, end-to-end system processes
  • In-depth functional testing – Must be able to evaluate functional stability to ensure business requirements are being met and or fit – for –purpose through end to end functional
  • Work closely with software developers and Business analysts to resolve issues.
  • Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
  • Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
  • Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
  • Supported organizational growth by configuring scalable solutions within Salesforce and providing guidance on best practices for future expansion.
  • Promoted a culture of continuous learning through regular knowledge sharing sessions on new features and best practices within the Salesforce community.
  • Implemented effective backup strategies to ensure data protection in case of unforeseen disasters or failures.

Management Trainee

Genpact India Pvt Ltd
Bangalore
08.2015 - 01.2020
  • Genpact is Multinational IT Company that specialized in business consulting and information technology services
  • Providing Application support to end users and Enhancements
  • Engage with business stakeholders to understand business requirements
  • Engage with Business to understand business processes and impact of Applications in their ecosystem
  • Lead and facilitate training sessions within team/business users as needed
  • Participate in discussions with business on Identifying root cause of issues - process gaps, user training or process re-engineering or demand / needs and priorities
  • Configure Email-to-Case and manage support settings as required
  • Automate Case assignments and case escalations and Configure Entitlement processes and milestones
  • Creating Profiles, Roles, Permission Sets, Record Types, Page layouts, Reports, and Dashboards as per business requirements.

Specialist

Infosys BPM
Bangalore
03.2012 - 08.2015
  • Creation of objects and fields
  • Managing of 100+ users
  • Creation of users and assigning the permission sets
  • Taking care of users issues
  • Worked on incidents, BA and Data management
  • Perform the testing in QA Org after deployments.

Education

MBA - Finance

Periyar University
Salem, India
07.2005 - 05.2007

Skills

Salesforce Customization

Task Prioritization

Salesforce Configuration

Report building

Workflow Management

Data Management

User Administration

Security management

Websites

Certification

Salesforce Certified Administrator, 01/2021-Present

Timeline

Management Trainee

Genpact India Pvt Ltd
08.2015 - 01.2020

Specialist

Infosys BPM
03.2012 - 08.2015

MBA - Finance

Periyar University
07.2005 - 05.2007

Senior Software Engineer

IQVIA(IMSHealthIndiaPvtLtd)
2 2020 - Current

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Ramamohana SSenior Software Engineer