S. Rogers Maharajan
Vellore
Summary
Achievement driven professional with an experience of around 18yrs in Retail industry Formulated & implemented business plan for the store & goal setting, merchandising planning, marketing budget, P&L management, KPI's, new business development and so on. Explored potential business avenues & managed marketing & sales operations for achieving the business targets, initiated market development efforts and increased business growth Expertise in analysing latest marketing trends, tracked competitors' activities & providing valuable inputs for fine-tuning sales & marketing strategies Recognized for achieving targets and models as per the business plan for the Store Strong communication and interpersonal skills used to collaborate in effective manner with business associates and members
Overview
22
22
years of professional experience
1
1
Language
Work History
Area manager
ZUDIO
03.2024 - Current
- Multi-store Operations: Oversaw day-to-day operations of multiple zudio outlets within the assigned territory, ensuring alignment with brand standards and business objectives
- Sales & Revenue Growth: Consistently drove top-line sales and store profitability by implementing local sales strategies, promotional planning and stock optimization
- Team Leadership: Managed and mentored a team of store managers and retails staff, focusing on performance improvement, staff retention and fostering a customer first – culture
- VM & Store standards: Ensured Zudio fast-fashion Visual merchandising guidelines were executed flawlessly across all stores to drive Walk-ins and conversion
- Inventory & Stock management: Monitored stocks levels, shrinkage and replenishment to maintain optimal availability while controlling cost
- Customer Experience: Maintained high levels of customer satisfaction by implementing service quality benchmarks, staff training and issue resolution processes
Cluster Manager
Reliance RETAIL LTD (Trends)
06.2018 - 05.2020
- Analysing latest marketing trends, tracked competitors' activities & provided valuable inputs for fine-tuning sales & marketing strategies
- Rolling out monthly business plan for the store and aligned it with the company's objectives, monitoring the timely launch & availability of new products in stores
- Contributing to growth and profitability of the store by effectively managing, developing and utilizing people, resources and technology to deliver desired business plan results
- Functioning closely with all SM/DM to formulate and execute strategies, initiatives and new processes to support business growth, improve customer satisfaction, and enhancing staff productivity as well as overall operational efficiency
- Examining data weekly and monthly for enhancing the sale by reducing the gap within the product wise range Reducing shrinkage & total loss, monitoring and controlling expenses through efficient store operations Planning BTL & ATL Activities
- Ensuring timely flow of information facilitate reviews, reporting and initiation of action, ensuring the store and store vicinity is neat and clean all the time and maintaining any variances in inventory or in stock
- Tracking of fast-moving article and action plan for slow moving article in the store and liable for sales and maintaining top-line and bottom-line business of the store
- Ensure Merchandise is always stacked properly for customers
- Provide feedback to Merchandiser
- Strategizing sales plan achievement updates and conveying the same with the associates
- Encouraging regular employee feedback on all aspects of the business, creating long-term relationships with customers and nurtures repeat business and resolving customer problems or complaints
Store Manager
Reliance Retail Ltd (Trends)
04.2012 - 05.2019
- Responsible for Store Target Achievement
- Overall Store Management being The Reporting Authority for all store Employees Maintain Public Relations and Respond to Customer complaint and Comment
- Analyse Sales Figure, Forecast Future Sales and Business Trends
- Reporting on daily Basis the Progress of sale and implement ways to increase sales
- Staff Development and Tanning
- Inventory Management at Store
- Responsible for Maintaining the Overall Image and Reputation of the store & Brand Emphasizing on training.
Store manager
Mega Mart, Aravind lifestyle Ltd
03.2009 - 08.2012
Duty Manager
Mobile store, Essar
05.2007 - 02.2009
Customer Supportive Associate
Odyssey
05.2004 - 02.2007
Education
B.Sc. -
Skills
Relationship building and management
Business development and planning
Team development
Operations management
Controlling costs
Operations
Staff training and development
Staff management
Business development
Profit maximization
Timeline
Area manager - ZUDIO
03.2024 - Current
Cluster Manager - Reliance RETAIL LTD (Trends)
06.2018 - 05.2020
Store Manager - Reliance Retail Ltd (Trends)
04.2012 - 05.2019
Store manager - Mega Mart, Aravind lifestyle Ltd
03.2009 - 08.2012
Duty Manager - Mobile store, Essar
05.2007 - 02.2009
Customer Supportive Associate - Odyssey
05.2004 - 02.2007
Loyola college - B.Sc.,
Personal Information
Present Address – No.10, Door no – F – 3, Ramasamy mudhaliyar street, vasanthapuram, Vellore - 632001
Father name - A. savari doss
Mother name – Elizbeth Rani
Marital status – Married
DOB - 1983-11-01
Nationality - Indian
Key Impact Areas
~ Store Management ~ Process Enhancement & Improvement ~ Merchandising
~ Customer Service ~ Staff Management ~ Coaching & Mentoring
~ Team Management ~ Revenue Generation ~Training