S. Senthilkumar
Salem
Summary
Dynamic Works Manager at TVS Vehicle Mobility Solutions with expertise in process improvement and customer relations. Proven ability to enhance service delivery and mentor staff effectively. Skilled in troubleshooting complex systems and implementing strategic solutions, ensuring compliance and customer satisfaction. Strong communicator with a commitment to excellence in service management.
Overview
17
17
years of professional experience
Work History
Works Manager
TVS Vehicle Mobility Solutions
erode
01.2024 - Current
- Managed customer inquiries and resolved issues efficiently and professionally.
- Trained and mentored new staff on service protocols and company standards.
- Implemented process improvements to enhance service delivery and efficiency.
- Collaborated with cross-functional teams to streamline communication and workflows.
- Ensured compliance with company policies and safety regulations consistently.
- Evaluated service performance regularly to identify areas for improvement.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Consultant Engineer
On My Own
salem
03.2020 - 12.2023
- Conducted site assessments to evaluate project feasibility and safety compliance.
- Developed engineering solutions for diverse client needs and project specifications.
- Analyzed client needs to recommend tailored solutions and strategies.
- Developed comprehensive reports detailing client feedback and service improvements.
Service Control Supervisor
Zahid Tractor
10.2017 - 11.2019
- Company Overview: Caterpillar dealer in Saudi Arabia.
- Handle complaints relating to warranty, non-warranty and quality standards.
- Erection and commissioning the new machines at the customer's end; optimize the 'Mean time to commissioning (MTTC) and mean time to repair (MTTR).
- Interact with customers for solving their technical problems, educate & train them for general operations, safety and preventive maintenance.
- Diagnose defects & logging into system & conducting necessary repairs.
- Implement Service system activities.
- Caterpillar dealer in Saudi Arabia.
Supervisor (A) New Machine, Engine & Generator Section
Zahid Tractor
07.2011 - 10.2017
- Company Overview: Caterpillar dealer in Saudi Arabia.
- Caterpillar dealer in Saudi Arabia.
Project Site Engineer
TEW for KONCHAR & LITOSTRAJ
Bhavani Kattalai
08.2008 - 06.2011
- Company Overview: Hydro turbine & generator for TNEB 15 MW x 4 units.
- Hydro turbine & generator for TNEB 15 MW x 4 units.
Education
Bachelors in Engineering - E.E.E
K.S.R College of Technology
Thiruchengodu10.2008
Diploma in Electrical Eng -
C.S.I polytechnic college
Salem04.2004
S.S.L.C -
Bharathi Vidyalaya Higher Secondary School
salem04.2000
Skills
- Knowledge of basic computer skills and familiarity with working with MS Word, MS Excel, MS PowerPoint, and Internet operations
- Engine, power train, hydraulic system, and electrical system troubleshooting and rectification of all construction, mining machines, and power system division
- Know about Caterpillar, like SIS (Service Information System), ET (Electronic Technician), SIMS, and DBS
- Troubleshooting of generator (mechanical and electronic)
- Attended training for basic hydraulics, applied failure analyses, basic electrical, and DLMS at Zahid Learning Center (Saudi Arabia)
- Attended training for the Olympian (Perkins) generator in ZLC (Saudi Arabia)
- Attending machines are motor grader, excavator, dozer, loader, compactor, and dumpers
- Attended training for the Caterpillar generator in ZLC, Saudi Arabia
Accomplishments
- Handled Assembly for 5 x 777G Dump truck, 2 X 990K & 1x 992k Wheel loader, Guided NMA Team with valuable technical support.
- Handled NMA EPG Team, performed commissioning, testing & synchronizing up to 3516 generator set in Caterpillar.
Annual Package
Negotiable
Languages
- English
- Tamil
- Arabic
- Hindi
Roles And Responsibilities
- Handle complaints relating to warranty, non-warranty and quality standards.
- Erection and commissioning the new machines at the customer's end; optimize the 'Mean time to commissioning (MTTC) and mean time to repair (MTTR).
- Interact with customers for solving their technical problems, educate & train them for general operations, safety and preventive maintenance.
- Diagnose defects & logging into system & conducting necessary repairs.
- Implement Service system activities.
Personal Information
- Passport Number: H5399882
- Father's Name: P.Sundaram
- Date of Birth: 04/17/85
- Nationality: Indian
- Marital Status: Married
Timeline
Works Manager
TVS Vehicle Mobility Solutions
01.2024 - Current
Consultant Engineer
On My Own
03.2020 - 12.2023
Service Control Supervisor
Zahid Tractor
10.2017 - 11.2019
Supervisor (A) New Machine, Engine & Generator Section
Zahid Tractor
07.2011 - 10.2017
Project Site Engineer
TEW for KONCHAR & LITOSTRAJ
08.2008 - 06.2011
Bachelors in Engineering - E.E.E
K.S.R College of Technology
Diploma in Electrical Eng -
C.S.I polytechnic college
S.S.L.C -
Bharathi Vidyalaya Higher Secondary School