S. SHYLESH
Customer coms new associate
Bangalore
Summary
Proactive and results-driven Network Operations Associate with over 2 years of experience in fiber network design, customer service, and operational enhancement. Recognized for precision in network planning, process optimization, and cross-functional collaboration. Holds certifications in Full Stack Development and Industrial Automation. Adept with QGIS, Jira, Google Earth, and automation tools. Committed to using technology to solve real-world challenges and enhance service delivery.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Network & Services Operation New Associate – Deutsche Telekom Project
Accenture Pvt. Ltd.
09.2022 - Current
- Developed fiber layout designs aligned with survey inputs and client requirements.
- Delivered high-accuracy BOQs and design packs (>95% precision) within tight timelines.
- Proactively handled permit requests and reduced design-related risks.
- Utilized: QGIS, UWO, Google Earth, OSMap, Jira, Street View
- Achievements:
- - Encore Award recipient – Q2 2024
- - Maintained #1 ranking in team scorecard for 5 consecutive months
Customer Service Associate
Loblaw Supply Chain
03.2022 - 09.2022
- Provided end-to-end customer support for product issues and queries.
- Supported product rollout through technical troubleshooting.
- Ensured timely resolution and consistent follow-up on customer concerns.
Education
B.Tech - Electronics & Communication Engineering
Dayananda Sagar University
01.2017 - 01.2022
PUC - Science Stream
Jain University College
01.2014 - 01.2017
CBSE – Class X - undefined
Anand Shiksha Kendra
01.2013 - 01.2014
Skills
- Fiber Network Planning & Designing
- QGIS
- UWO
- Google Earth
- Jira
- Customer Support & Technical Troubleshooting
- Process Optimization & Risk Mitigation
- Data Analysis
- MS Excel Proficiency
- Technical Documentation & Communication
- Full Stack Web Development
- PLC-based Industrial Automation
- C
- Python
- Android Development
- PLC Systems
Certification
Industrial Automation Technology – Rexroth Bosch
Personal Information
Date of Birth: 12/04/97
Timeline
Network & Services Operation New Associate – Deutsche Telekom Project
Accenture Pvt. Ltd.
09.2022 - Current
Customer Service Associate
Loblaw Supply Chain
03.2022 - 09.2022
B.Tech - Electronics & Communication Engineering
Dayananda Sagar University
01.2017 - 01.2022
PUC - Science Stream
Jain University College
01.2014 - 01.2017
CBSE – Class X - undefined
Anand Shiksha Kendra
01.2013 - 01.2014
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