S. SOMASUNDARAM
Munnur Village
Summary
Dynamic Store Manager at Puma Sports India Pvt Ltd with a proven track record in sales analysis and team collaboration. Expert in visual merchandising and inventory management, driving significant sales growth while fostering exceptional customer relationships. Committed to excellence and adept at budget oversight, ensuring operational profitability and a positive shopping experience.
Overview
10
10
years of professional experience
Work History
Store Manager
Puma Sports India Pvt Ltd
Chennai
07.2018 - Current
- Coached and developed team members, enhancing performance and productivity.
- Oversaw daily operations to ensure efficiency, quality, and compliance with company standards.
Analyzed KPIs and performance data to drive sales and reduce operational costs. - Delivered exceptional customer service by resolving escalations and maintaining high satisfaction levels.
Managed inventory and stock control processes to minimize waste and ensure accuracy.
Executed operational plans to uphold brand standards and maintain organization. - Handled scheduling and workforce planning to optimize labor coverage while managing costs.
Implemented process improvements that increased efficiency and reduced errors.
Customer Service Specialist
Infiniti Retail Ltd (Croma)
Chennai
09.2017 - 06.2018
- Delivered exceptional customer service through effective greeting and tailored product recommendations.
- Achieved sales targets by leveraging product knowledge, upselling, and promoting current promotions.
- Maintained store appearance by organizing merchandise and ensuring cleanliness of displays.
- Assisted with inventory counts and received shipments to support seamless store operations.
Fashion Consultant
Bhawar Life Style (puma)
Chennai
07.2015 - 09.2016
- Ensured high-quality customer service by welcoming clients and delivering best product suggestions.
- Consistently met sales objectives through knowledgeable upselling and promotion of current offers.
- Sustained an attractive store layout by organizing merchandise and maintaining cleanliness of displays.
- Provided expert advice on product selection, enhancing customer satisfaction and loyalty.
Education
Bachelor of Arts - Tindivanam
Saraswathi Arts & Science
Tindivanam07-2015
Skills
- Effective communication
- Team collaboration
- Sales analysis
- Visual merchandising
- Inventory management
- Customer relationship management
- Budget oversight
- Marketing strategies
- Positive attitude
- Eagerness to learn
- Strong work ethic
- Commitment to excellence
- Partnership development
- Budgeting and cost control
Personal Information
- Age: 30
- Father's Name: N. Selvam
- Date of Birth: 03/27/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Accomplishments
Cat of the Quarter - 2018
Timeline
Store Manager
Puma Sports India Pvt Ltd
07.2018 - Current
Customer Service Specialist
Infiniti Retail Ltd (Croma)
09.2017 - 06.2018
Fashion Consultant
Bhawar Life Style (puma)
07.2015 - 09.2016
Bachelor of Arts - Tindivanam
Saraswathi Arts & Science