S Sudhakar
Assistant Manager - US Healthcare
Bangalore
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
1
1
Certification
4
4
Languages
Work History
Assistant Manager
Flatworld Solutions
08.2024 - 11.2025
- Led a team of 105 healthcare professionals, delivering end-to-end operational support to medical industry clients and overseeing the resolution of queries, concerns, and escalations. Directly supervised 4 Team Leaders and 3 Subject Matter Experts, ensuring team activities aligned with operational objectives and client expectations.
Conducted daily client meetings, presenting collections metrics, accounts receivable aging reports, and denial analyses to maintain transparency and meet service-level agreements.
Served as the primary escalation contact for clients, coordinating cross-stakeholder responses to ensure timely resolution and sustained client satisfaction.
Collaborated with cross-functional units—including Authorizations, Patient Calling, Appointment Scheduling, and AR Denials—to optimize workflows and reduce process friction.
Contributed to new process projections and executive presentations, providing data-driven input for decision-making, and capacity planning.
Managed new client onboarding and transitions, facilitating knowledge transfer, stabilizing processes, and monitoring performance against targets.
Championed continuous improvement initiatives, driving enhancements in productivity, quality, and revenue performance across teams.
Assistant Manager
Calpion Software Technologies Private
04.2022 - 08.2024
- Led a team of 30 to 45 members to meet and exceed productivity, quality, and client SLA targets. Developed and executed AR action plans that reduced 90-plus days AR from 40% to 19% through focused follow-ups and consistent physician communication.
Drove revenue generation of USD 800K by organizing a dedicated team of six employees to process appeals via payer portals, lowering reliance on insurance calls.
Implemented process optimizations to shorten appeal turnaround time, and increase recovery rates.
Coordinated regularly with physicians, clients, and internal stakeholders to ensure the timely resolution of outstanding receivables.
Reduced employee attrition to 5% by providing strong team support, coaching, and recognition for performance and achievements.
Monitored team performance metrics, conducted regular reviews, and applied corrective actions to drive continuous improvement. - Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Team Leader
GetixHealth
08.2018 - 09.2021
- Led a 30–35 member team across multiple physician billing specialties, ensuring accurate and timely claim processing, and consistent adherence to service-level agreements.
- Conducted weekly client calls to present process performance, highlight issues, and communicate progress, strengthening client trust and partnership.
- Maintained proactive client communication, ensuring transparency, alignment on priorities, and ongoing SLA compliance.
- performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Team Leader
Advantedge Healthcare Solutions Medical Billing
05.2012 - 07.2018
- Career progression: Advanced from AR Caller to SME, Group Coordinator, and Team Leader through consistent performance and domain expertise.
- Team leadership: Successfully led and managed teams of 25–35 members, maintaining high productivity and morale. SLA compliance: Consistently met client Service Level Agreements (SLAs) for productivity, quality, and turnaround time.
Inventory management: Implemented effective daily and monthly inventory allocation based on priority, aging, and client needs.
Issue resolution: Resolved complex claim denials, payer issues, and escalations through hands-on floor support, and real-time guidance.
Performance improvement: Drove measurable improvements in KPIs through structured coaching, feedback, and targeted improvement plans.
Client relationship: Acted as a trusted liaison between clients and internal teams, ensuring expectations were met, and communication was clear.
Operational monitoring: Maintained consistent achievement of production, quality, and TAT metrics, per client-defined standards.
Roles and responsibilities: Team management: Lead day-to-day operations for a team of 25–35 members, including scheduling, workload distribution, and performance oversight.
Inventory assignment: Assign and prioritize daily and monthly work inventory based on aging, client SLAs, and business priorities.
Floor support: Provide on-the-spot coaching and technical support to resolve complex denials and payer-related issues.
Escalation handling: Manage escalations, coordinate cross-functional resolution, and ensure timely closure of high-priority cases.
KPI tracking: Monitor individual and team KPIs, analyze trends, and implement corrective actions to meet targets.
Monthly reviews: Conduct monthly performance reviews, set improvement plans, and follow up on progress.
Client coordination: Serve as the primary point of contact for clients, and translate client requirements into operational actions.
Quality assurance: Ensure adherence to quality standards through audits, feedback loops, and process refinements.
Coaching and development: Mentor team members, deliver training, and support career development initiatives.
Process improvement: Identify operational bottlenecks, and recommend process changes to improve efficiency and accuracy.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
AR Caller
Omega Healthcare Solutions
10.2010 - 04.2012
- Progressed from AR Caller to managerial roles through consistent performance in insurance follow-ups, denial management, and appeals processing.
- Handled complex claim denials by performing root-cause analysis and coordinating reprocessing with payers.
- Improved claim resolution efficiency by ensuring timely follow-ups and accurate appeal documentation. Built expertise in payer communication, insurance policies, and revenue cycle processes.
- Efficiency in Claim Resolution: Improved turnaround by ensuring timely follow-ups and maintaining accurate appeal documentation, reducing delays and errors.
Education
Bcom - Computer Science
Ambedkar Evening College
Bengaluru, India 04.2001 -
II PUC - Business Accountancy
Miranda College
Bengaluru, India 04.2001 -
Skills
Operations management
Certification
Certified Manager Certification (Managerial Development Program)
Timeline
Certified Manager Certification (Managerial Development Program)
01-2025
Assistant Manager
Flatworld Solutions
08.2024 - 11.2025
Assistant Manager
Calpion Software Technologies Private
04.2022 - 08.2024
Team Leader
GetixHealth
08.2018 - 09.2021
Team Leader
Advantedge Healthcare Solutions Medical Billing
05.2012 - 07.2018
AR Caller
Omega Healthcare Solutions
10.2010 - 04.2012
Bcom - Computer Science
Ambedkar Evening College
04.2001 -
II PUC - Business Accountancy
Miranda College
04.2001 -
Cricket, Carrom, Chess
Managerial Mindset
- Focus: Transitioning from individual contributor to leader.
- Key Skills: Strategic thinking, accountability for team outcomes, people‑first decision making.
Delegation & Goal Setting
- Focus: Assigning tasks effectively and setting clear, measurable goals.
- Key Skills: SMART goal setting, accountability frameworks, trust building.
Time Management
- Focus: Prioritizing tasks and managing workload efficiently.
- Key Skills: Prioritization, scheduling, focus management.
Management Styles
- Focus: Understanding and applying different leadership styles.
- Key Skills: Situational leadership, adaptability, motivation techniques.
Effective Feedback
- Focus: Delivering constructive feedback that drives improvement.
- Key Skills: Clarity, balance, growth orientation.
Handling Conflicts
- Focus: Resolving disagreements constructively.
- Key Skills: Negotiation, de‑escalation, mediation.
Problem Solving & Unconscious Bias
- Focus: Structured problem solving while recognizing and reducing bias.
- Key Skills: Root‑cause analysis, data‑driven decisions, bias awareness.
Effective Communication
- Focus: Clear, persuasive, and inclusive communication.
- Key Skills: Active listening, concise messaging, cross‑cultural sensitivity.