S. Suguna
Tirupati
Summary
Having6.5 Years of experience as Process Associate And Quality Analyst Excellent research, Problem solving, written and interpersonal communication skills Extensive and Varied Knowledge in Production as well as Quality Administration.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
Work History
TEAM LEAD
AGS Healthcare Pvt. LTD
02.2023 - Current
- Performance metrics Monitoring and reporting on key performance metrics
- Training Providing training and development to team members
- Process improvements Implementing best practices and process improvements in billing and accounts receivable
- Coordination: Coordinating with other departments to facilitate smooth financial operations
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Quality Analyst
Quality Analysis & Solutions
01.2020 - 08.2023
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitoring the team production as well as the quality side.
- Resolving issues in team to management.
- I have done quality verification in insurance and now i am doing authorization.
- I have maintained the production 120% and quality 100%.
- Online the QC and audit the employee's work.
- Notice the management about client updates.
- Giving feedback to the users through snippet, mails regarding their errors.
- Conducting weekly feedback session to users to reduce the errors.
- Sending quality reports of the users to the production team management.
- I have awarded with "Q-Champ" for the year 2020 to till.
Process Associate
AGS Health Pvt Ltd
06.2018 - 02.2020
- Analysing Work Flow and Work Accordingly
- Insurance Verification
- Understanding Updates For Clients
- I have maintained a accurate quality check99.92%
- I have awarded with “Best Performer” of the year2019
- I have awarded with ‘‘Quality Certification Program’’
- Roles & Responsibilities:
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Identified and resolved process issues to drive optimal workflow and business growth.
Education
B.Com - General
Sri Venkateswara University
Tirupati01.2014
Board of Intermediate - undefined
Gate Junior College
01.2011
Board Of Secondary School - undefined
Mahati English Medium High School
01.2008
Skills
- Attention to detail
- Customer focus
- Process improvement
- Quality control
- Performance improvement
- Performance monitoring
Personal Details
English, Tamil, Telugu
Timeline
TEAM LEAD
AGS Healthcare Pvt. LTD
02.2023 - Current
Quality Analyst
Quality Analysis & Solutions
01.2020 - 08.2023
Process Associate
AGS Health Pvt Ltd
06.2018 - 02.2020
Board of Intermediate - undefined
Gate Junior College
Board Of Secondary School - undefined
Mahati English Medium High School
B.Com - General
Sri Venkateswara University
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