S Suhasini
Bengaluru
Summary
Dynamic Customer Support Executive with a proven track record at Digitide, adept at resolving customer escalations across multiple channels. Skilled in Freshdesk and Salesforce, I excel in issue resolution and communication, ensuring customer satisfaction while educating clients on product features. Passionate about delivering exceptional service and fostering positive customer relationships.
Overview
2
2
years of professional experience
Work History
Customer Support Executive
Digitide
Bengaluru
05.2024 - 12.2025
- Handled customer escalations across voice, email, and social media channels
- Resolved issues using Freshdesk while meeting SLA requirements
- Used Salesforce for case tracking and follow-ups
- Managed safety-related customer escalations
- Coordinated with internal teams for timely resolution
- Assisted customers with inquiries and product information.
- Educated customers on product features and benefits effectively.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Arts - Arts
Osmania University
Hyderabad08-2019
Skills
- Customer Escalations
- Social Media Support
- Voice & Email Support
- Freshdesk
- Issue Resolution
- Communication
- Salesforce usage
- Product knowledge
Languages
English
Advanced (C1)
C1
Telugu
Proficient (C2)
C2
Kannada
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Timeline
Customer Support Executive
Digitide
05.2024 - 12.2025
Bachelor of Arts - Arts
Osmania University