Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

S Suresh

Gurugram

Summary

Experienced customer service manager with 2 years of experience providing exceptional customer service in an effort to increase quality Exceptional call center representative with 2 years of experience providing professional customer service, delivering excellent time management, and multitasking As a dedicated Customer Care Executive, I am committed to delivering exceptional service and building lasting relationships with customers. With a strong background in customer support and a passion for ensuring customer satisfaction, I thrive in fast-paced environments. I excel at problem-solving, effective communication, and going the extra mile to meet and exceed customer needs. My goal is to provide a seamless and positive experience, reinforcing brand loyalty and trust Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Customer Service Associate (SME)

iEnergizer
Noida
03.2023 - Current
  • Working in the internal international domain Equivalent to the 911 emergency service the main propaganda was to give roadside assistance to the customers from the US/UK and Canada
  • Dealing with customers with different mixed emotions | Adapting the environment and giving sympathy and empathy to the customers | An active team player and best performer and handling the escalations call over the floor being a support staff to the new batches and other working employees.
  • Conducted regular meetings with the SME team to review progress and address any issues.
  • Monitored daily activities of the SME team, ensuring all necessary tasks were completed in a timely manner.
  • Identified areas for improvement within the SME team and developed action plans to address them.

Medical CSR

Davao medical Foundation inc
Davao City
08.2021 - 03.2023
  • Collecting medical bills for the docs and adjusting them and mentioning a record in the CRM for data security
  • Handling a team of more than fifteen agents and guiding them over the inbound calls
  • Providing medical assistance to the premium customers over the mail and calls under the assistance of the senior medicos
  • Upselling insurance plans and medicines through digital chats as per the customer's needs in the CRM chat.
  • Performed account maintenance activities such as updating client information in databases.

Education

PCMB(Physics,Chemistry,Maths,Biology) and ComputerScience -

Children's Academy
03.2021

10Th With Hindi & Sanskrit as subjects +English -

Children's Academy, Sec-IX, Ghaziabad
04.2019

Skills

  • MS Office proficiency
  • Training and mentoring
  • Teamwork and Collaboration
  • Time Management
  • Task Prioritization
  • Team building
  • Email correspondence
  • Microsoft Forms
  • Microsoft Dynamics 365
  • Skype for Business
  • Visual Studio
  • Windows Server

Languages

Tamil
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Timeline

Customer Service Associate (SME)

iEnergizer
03.2023 - Current

Medical CSR

Davao medical Foundation inc
08.2021 - 03.2023

PCMB(Physics,Chemistry,Maths,Biology) and ComputerScience -

Children's Academy

10Th With Hindi & Sanskrit as subjects +English -

Children's Academy, Sec-IX, Ghaziabad
S Suresh