S VASUDEVAN

Revenue

• Achieve Annual AOP
• Maximize the sales & profitability

Operations

• Maintain a high standard of displays and merchandising.
• Ensure all the process and SOPs are followed at all times.
• Providing excellent customer service and resolving all the queries and concerns of the customers and provide an overall great shopping experience to the customers.

Team Management

• Manage a team of 40 members (Team Leader, Sales Executives, SCM, Fin, HR)
• Coach & mentor the team mates in achieving their individual goals.
• Assessing team performance against established goals and objectives.
• Maintain an overall healthy and progressive work environment which is committed to achieve organizations goal.
• Manage the contract employees and other contract agencies for store operations.

Marketing

• Build a brand a create an awareness of the store.
• Built relationships with influencers for increased visibility.
• Mutual tie ups and collaboration with agencies, hotels & other concessionaires.
• In store events organizations.

Supply Chain

• Planning and ordering of stocks from HO & Direct suppliers.
• Analyzed demand forecasts to ensure optimal stock levels in anticipation of customer orders.
• Ordering new products and offerings based on customer requirement.
• Ensure all the process of customs are followed such as Space, Bonding, GRN, Rewarhousing, Floor movement.

Stakeholder Management

• Co-ordinate with internal stake holders – HOD’s at regional office (HDF), GGIAL HOD’s, Terminal Operations.
• Co-ordination with external stake holders – Customs, CISF, BCAS, Immigration, Vendors.

Sales & Analysis

• Target achievement of Store, SPP, Category & Brands
• Monitor KPI’s to improve sales
• Analysis of sales (Performance of key sku’s, category contributions, analysis of specific trends, flights wise contributions, competitor’s price and promotion comparisons etc.)

Team Management

• Manage a team of 30 members (Arrivals & Departures stores)
• Daily Team briefings & monthly performance reviews
• Trainings of staff on regular intervals (SOP’s, Product Knowledge, customer service, selling skills, cashiering, allowances, LAG rules)
• Motivation, Feedback for development and career building, Rewards and recognition

Daily Store Operations

• Inventory Management - Stock Indenting & receiving as per floor requirement
• Merchandising – Display of merchandise as per plan, price ticketing, promotion signage’s etc.
• Maintenance of store cleanliness, hygiene, sanitization, repairs of snags
• Ensure that damages and shrinkage are minimal and negligible
• Compliance of all regulatory norms as per the instructions of Customs, BCAS & Management
• Tracking of – Bonded products, Registers, shop & collect orders, click & collect orders, store consumables
• Coordination with all other departments such as Category, Supply Chain, Finance, IT & Marketing, internal & external stake holders for all daily operational activities

• Achieve Store Target
• Reports – Daily, Weekly, Monthly
• Sales analysis – Category wise & individual Sku wise and appropriate action taken
• Training of staff on (SOP’s, Product Knowledge, customer service, selling skills, cashiering)
• Focus on increasing the loyalty customers of the stores
• Follow all the SOP’s and all the registers are to be updated on daily basis
• Accountable for all the cash and vouchers available in store at any point of time
• Set the target stocks for the store based on customer profile
• Addition or removal of brands based on the performance
• Regular follow ups with the category managers regarding the PO and follow up with the vendors for the deliveries of the same
• Direct store orders to be sent to vendors for few brands like J&J, P&G, Nestle, Unilever, Himalaya
• All pullbacks, IBT’s and RTV’s are done as per the deadline in proper manner
• Ensure all the payments to the vendors reach on time so that it doesn’t affect the replenishments
• Constant focus on store expenses and ensure not to cross the budget
• Process all the invoices and ensure payments are done on time, such as cam charges, rentals, electricity, broadband and telephone
• Minimize the pilferage's and damages
• Accountable for the stock and store audits
• Ensure all the legal licenses required are available at the store

• Customer service
• Sales target achievement
• Cashiering
• Maintenance of Loyalty Program (First Citizen Program)
• Taking care of Home Deliveries
• Daily Global Count & Quarterly Stock Take